First, you cannot beat the location. That alone could be a reason to stay here. Second, the service was uniformly and consistently of a high order, including genuine warmth and caring. Third, the biggest surprise was the food..... very authentic with leanings towards the South Indian cuisine, and excellent variety and choices. We had a great holiday & wouldn't hesitate... More

We had planned to get together with college buddies for new year bash. Our aim was to stay in the room, just enjoy some chitchats and get a good room service so that we dont need to go out for drinks/food. But the experience we had was terrible. We had come in our own car - 6months old punto of... More

Very poor service. Do not expect a clean place. Toned and not comfortable bed with bed bugs. I cannot sleep well because of bed bug bite and itching. Bathrooms with potholes..hallways with dirt and annoying smell. location and landscaping good, hence no regular maintenance. Backwater seen is good, however cannot tolerate with smell of dirty water with mosquitoes all around... More

We stayed at The Windsor Castle for two day. Located at a nice place, near to the river, not far from the town also. Have nice view from the room of the lush greens, which was spectacular. The Hospitality extend to us by the staff was excellent, particularly the Front desk and Restaurant staff. Food was Excellent especially the the... More

Terrible service. Smelly unclean broken bathrooms. When you enter the hotel you may smell like you enter into a dirty hospital hallway, and if you look at the floor you can see the dirt all over. If you go the the bathrooms, you can see the spilled waste baskets and the floors never cleaned for a week. My son have... More

I travelled to Kottyam with my husband , on his official assignment. We stayed in windsor castle for three nights. Never imagined that service of starred hotel can be so bad. Poor & unhygenic condition of room ,bed linnen torn and dirty,, breakfast starts from 7AM, if you choose to go after 8AM, be prepared to eat cold leftovers, indifferent... More

our stay at this hotel was AMAZING.nice rooms,nice location & the best part was the excellent staff.Their willingness to help us at every moment of our stay there & their hospitality made our trip to kerala even more memorable. The food here is very good. we also went for a sunset cruise organised by our hotel on the first day... More

On my way to celebrate ONAM with family and friends after 9 years in India, I have landed here This hotel is clean, has a in-house bar and restaurant. Though shower equipment a little old, this room has all needed for a comfortable sleep. Staff is friendly and has a nice waiting place. Beds are good and comfortable. Room service... More

We stayed at the Windsor Castle Hotel for 4nights during the last week of July. We have nothing but praise for the hotel and its staff.  Upon arrival, we were warmly greeted by a member of management and made to feel extremely welcome. Our room (we received a complimentary upgrade) was exceptional - colorful decor, immaculately clean, contemporary furnishings, comfortable... More