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BEST WESTERN Resort Kuta Hotel Reviews, Bali

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BEST WESTERN Resort Kuta

Kubu Anyar Street, No 118 | Banjar Anyar, Kuta, Bali 80361, Indonesia
Hotel amenities
BEST WESTERN Resort Kuta
211 traveller photos
Ranked #76 of 156 hotels in Kuta
3.5 of 5 stars 251 Reviews
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251 reviews from our community

Traveller rating
    40
    114
    59
    24
    14
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Families
35
 
Couples
117
 
Solo
23
 
Business
10
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
jakarta
Senior Contributor
26 reviews 26 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“I pay for what I get, nothing more”
4 of 5 stars Reviewed 18 May 2013 NEW

I will start with the room, it is spacious and comfy, but maybe not all room. It's all started because of a problem at check-in. We book through booking.com and requested twin bed, the day before we arrived, we also call to remind our req and eventually had it confirmed. In fact, when we checked-in turns out they ran out... More

Was this review helpful? Yes
Portsmouth, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
1 helpful vote 1 helpful vote
“Value for money with deluxe room”
4 of 5 stars Reviewed 11 May 2013

Stayed in the deluxe room for a whole week and personally loved it! Was clean and tidy, big comfy bed, a/c was powerful, fast WIFI well stocked mini fridge and the buffet breakfast was excellent. As much eggs and bacon as you could handle. The swimming pool was huge, and had a 3 metre plunge pool which was great for... More

Was this review helpful? Yes
BenedictusJodie, General Manager at BEST WESTERN Resort Kuta, responded to this review
14 May 2013

Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More

Mandurah, Australia
1 review
“Disgraceful”
2 of 5 stars Reviewed 26 April 2013

Where do I start!!! On arrival room not ready. No mini fridge in room- had to ask twice for one. Ants everywhere. Holes in lino on floor. Stains on bedlinen. Stained grey towels with holes in some. Aircon leaked all over floor- nearly fell going to bath room through the night. Grossly stained coffee table. They sprayed for ants the... More

Was this review helpful? Yes
BenedictusJodie, General Manager at BEST WESTERN Resort Kuta, responded to this review
14 May 2013

Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

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Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Short Stay in Deluxe Room”
3 of 5 stars Reviewed 25 April 2013

Spent a night stay in deluxe room. The rooms were considerably spacious, with large bathroom and bathtub too. All facilities in room were ready for use, except the LCD TV might be little bit small. Hotel location is not that convenience if you try to walk to main area in Kuta. By walking, you have to pass-by some short-cuts which... More

Was this review helpful? Yes
BenedictusJodie, General Manager at BEST WESTERN Resort Kuta, responded to this review
14 May 2013

Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More

Sydney
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Unless you are desperate - stay away”
1 of 5 stars Reviewed 22 April 2013

We booked this room via wotif to spend a few hours before our late night flight to Sydney. The front of the hotel looks ok, but the rooms were so disgusting. Our wood pattern vinal floor had a massive rip in it (about 2 feet wide) in middle of room and the bed skirts were stained and ripped. At first... More

Was this review helpful? Yes
BenedictusJodie, General Manager at BEST WESTERN Resort Kuta, responded to this review
25 April 2013

Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Bad experience caused of not working Aircon in the room”
3 of 5 stars Reviewed 21 April 2013 via mobile

Aircon in the room didn't work properly. The technician couldn't fix the problem and leave the customer alone without solution. The front desk staff also couldn't help customer. It was really bad experience with this hotel. Very hot inside the room and I don't wanna back to this hotel again.

Was this review helpful? Yes
BenedictusJodie, General Manager at BEST WESTERN Resort Kuta, responded to this review
25 April 2013

Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

Bromley Kent.uk
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Value for money,quiet location but five minutes from shops,beach and clubs.”
5 of 5 stars Reviewed 21 April 2013

I booked this hotel as it ticked all my boxes. Large rooms,air-con,swimming pool, bar(expensive 68,000 for a beer) restaurant and breakfast included. We could also negotiate a driver for a reasonable fee.I was a little shocked to be given my bill on arrival as I paid in advance, but this turned out to be a misunderstanding,the young lady was actually... More

Was this review helpful? Yes
BenedictusJodie, General Manager at BEST WESTERN Resort Kuta, responded to this review
25 April 2013

Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More

ipoh perak malaysia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“15 minute walk distance to the kuta beach”
3 of 5 stars Reviewed 8 April 2013

Room is big but air-cond under power and not blowing to the bed, take 2 hrs to cool down the room. staff are very friendly. Breakfast up to expectation per value we pay and swimming pool just nice and clean. wi-fi on and off disconnected in the room.

Was this review helpful? Yes
See 2 more reviews by hops1168 for Kuta
BenedictusJodie, General Manager at BEST WESTERN Resort Kuta, responded to this review
25 April 2013

Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More

Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Nice Resort, but away from the main road.....”
3 of 5 stars Reviewed 7 April 2013

This resort can say nice .....but the main problem is the location is away from the main road and beach .....the resort have provided shutter service but only at this time 8 &10 am ,12,2,4,6,& 8 pm come back resort add10min from the time just now @ discovery mall. if not you have to walk all the way out to... More

Was this review helpful? Yes
See 3 more reviews by TONY Y for Kuta
BenedictusJodie, General Manager at BEST WESTERN Resort Kuta, responded to this review
25 April 2013

Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

Klang Bah Kut Teh
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
“Location not strategic at all”
3 of 5 stars Reviewed 5 April 2013

Happen to stay in this hotel because we booked the wrong Best Western Hotel. Be careful to choose the correct Best Western hotel because this hotel location that we booked is far from the town centre and it is quite dangerous to walk all the way to Kuta town. This is because the road leading to the hotel is narrow... More

Was this review helpful? Yes
BenedictusJodie, General Manager at BEST WESTERN Resort Kuta, responded to this review
25 April 2013

Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

 
 
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BEST WESTERN Resort Kuta
3.5 of 5 stars 251 reviews
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Additional Information about BEST WESTERN Resort Kuta

Also Known As:
Best Western Resort Kuta Hotel Kuta
Best Western Resort Kuta Hotel
BEST WESTERN Resort Kuta Bali
Address: Kubu Anyar Street, No 118 | Banjar Anyar, Kuta, Bali 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #76 of 156 hotels in Kuta
Price Range: $
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BEST WESTERN Resort Kuta
Kubu Anyar Street, No 118 Banjar Anyar
Kuta, Bali 80361
Indonesia
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