We normally stay at the Bali Dynasty but it was booked out so we decided to try the Hard Rock as an alternative. We were genrally very happy with the hotel. It has a fantastic pool with young kids area, beac, cabanas etc. The rooms were nice but could do with a few basic improvements such as somewhere to store... More

Booked a premium deluxe room and was upgraded to premium deluxe pool access on check in. This meant we were on the ground floor and the french doors opened to the chill out pool. The rooms are very nice but had a musty smell from the moment we entered it. We told housekeeping and they sprayed the room but it... More

The hotel is excellent, like the swimming pools so much, better than the Kuta beach right across the street. The location is in walking distance to shopping area, luv it. Would definetely come again. More

I just recently returned home from a family holiday to Bali with my 2 teenage daughters. We stayed at Hard Rock Hotel and loved everything about it, it really was like staying in a rock museum, we were amazed!! From the moment we first arrived we were treated like Rockstars by the wonderful staff. They were so friendly and helpful,... More

The hotel is opposite of Kuta Beach. It's clean and have good ambiance, well what you expect from a 5 stars hotel. But the only set off situation was that we were checked-in late by the hotel by 2 and a half hours!! The official check-in time at the hotel is at 2.00 pm but we didn't get to get... More

love this hotel so much!!! crazy and trendy staffs... superb service... definitely will come back there... thanks for all!!! More

we just safely arrive home after 3 night stayed from 3-6 feb 2012. We booked for KIDS SUITE for more than 6 month ago, but when I and the family arrived at the hotel, the reception's staff told us that there was no room as we requested for tonight and the manager-in charge, named DEDE told us the room's air... More

I stayed here with my family back in June 2011 and the overall experience was mixed. However, I have problems getting my refund of USD15 from the hotel who has double-charged me for my airport pick-up transportation. It is not a huge sum but I am disappointed that despite a positive reply that they will reimburse me, I have not... More

We have just had 3 nights at the Hard Rock Hotel, after returning from Nusa Lembogan Island and this place was fantastic. Our room was suitable for our needs, we could not fault the service within the hotel either. The guys around the pool were just great and we did not see our son for the entire day whilst we... More