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Mercure Resort Sanur

4.0 of 5
Jalan Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia
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Mercure Resort Sanur
Ranked #26 of 60 hotels in Sanur
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760 reviews from our community

Traveller rating
    135
    350
    175
    61
    39
See reviews for
Families
201
 
Couples
352
 
Solo
48
 
Business
25
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

Bottom line - I'd stay here again. Ways to improve: 1. Internet speed poor esp. at night. Some evenings it was useless. 2. Cable TV went out for an entire night - ? if anything can be done. 3. Vary the breakfast menu somehow - it was exactly the same every day. 4. Make the welcome drink to be coffee,... More

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Review collected in partnership with Accorhotels.com

Jakarta, Indonesia
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2013 NEW

Great seaside hotel with lush bushes surrounding the bungalows. The place has a very strong nature feel about it, with all walkways and different parts of the hotel made of natural-looking stones and gardens everywhere. All these are surely a treat to the eyes and mind, as the hotel has very nice-looking rooms and lobby, all far from the noises... More

Was this review helpful? Yes
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
16 May 2013

Dear MPandu, Warm Greetings from Mercure Resort Sanur Thank you for sharing your wonderful stay at our resort. We are glad to read that your stay was flawless. We are waiting to welcoming you again, and we hope that your next visit will be even more pleasant. Best Regards, Mercure Resort Sanur Team More

Denpasar, Indonesia
1 review
3 of 5 stars Reviewed 12 May 2013 NEW

Location of this hotel is great. Beach front. Surrounded by lush tropical garden. However, we found service and cleanliness need to be improved. The building is an old hotel. We found some mark on the wall. The sliding door of the room we first allocated was not able to close properly. Then we requested to move to other room which... More

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Review collected in partnership with Accorhotels.com

MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
16 May 2013

Dear Jendora582, Warm Greetings from Mercure Resort Sanur Thank you for taking your time to tell us about your experience at our resort. Your concern related to the room condition has been remarked for our further review. We believe that this will serve as an encouragement to our team to move forward our service and prevent future occurrence. It is... More

1 review
3 of 5 stars Reviewed 9 May 2013

A very pleasant stay with great breakfast. Lovely location and good facilities for a family trip, especially the free bikes. Gorgeous trees to lie under on the beach but not enough cover at the pools,(none near the kiddies pool.) Staff not as friendly as other resorts. Good value for money.

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Review collected in partnership with Accorhotels.com

MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
16 May 2013

Dear Victoria G, Warm Greetings from Mercure Resort Sanur Thank you for taking your time to share about your recent stay in our resort. Your feedback related to the service of our staff is highly appreciated, and rest assure we will treat is as our reference for further improvement. We are waiting to welcoming you again very soon, and we... More

Manila, Philippines
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 7 May 2013

Beautiful location, gardens, pools, beach is clean, staff very helpful. Would love to stay there again! Nothing was a problem for the front desk staff who assisted us up to the end of our stay. Great service overall. The hotel is located in the quieter part of Sanur which suited us. We booke a snorkeling and turtle island trip with... More

Was this review helpful? Yes 1
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
16 May 2013

Dear LittleMsMe, Warm Greetings from Mercure Resort Sanur Thank you for taking your time to share about your recent stay in our resort. We are glad to read that you were satisfied and willing to return for your next stay. We are waiting to welcoming you again very soon. Best Regards, Mercure Resort Sanur Team More

Andover, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 7 May 2013

Well situated within easy reach of local bars and restaurants. Helpful and friendly staff. Lovely room in pretty grounds with private beach. Free shuttle bus into town. Would definitely stay here again

Was this review helpful? Yes 1
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
16 May 2013

Dear Marion 560, Greetings from Mercure Resort Sanur We truly appreciate your comment about your recent stay at our resort. It is a pleasure to know that your stay was enchant. We sincerely hope that your next visit will be even more pleasant. Best Regards, Mercure Resort Sanur Team More

West Palm Beach, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 May 2013

Our trip to Bali began at the Mercure Resort In Sanur. All we requested was that it have a queen or king bed. We arrived in a rain storm and were greeted with umbrellas and smiles and assistance to our room. Our room was right by the beach with a king size bed. Our stay was terrific. The staff is... More

Was this review helpful? Yes
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
16 May 2013

Dear R J R, Warm Greetings from Mercure Resort Sanur Thank you very much for sharing your memorable stay with us. It is truly a pleasure to hear that your stay was flawless. We are impatiently waiting to welcoming you again for another stay very soon. Best Regards, Mercure Resort Sanur Team More

Jakarta
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 May 2013

This is the worst hotel i've ever stay at! On this trip i didn't inform about the renovation they performed, so the lobby was closed and we have to enter the resort via small lounge which i don't think it's a proper hotel lounge. The ts room kind of dark which made me afraid of the insect or bug who... More

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See 2 more reviews by Medusafairy for Sanur
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
16 May 2013

Dear Medusafairy, Warm Greetings from Mercure Resort Sanur Thank you for taking your time to tell us about your experience in our resort. We are sorry to read that our service didn't obtain your pleasure. Please allow us to express our sincerest apology. Rest assure that we are reviewing your comments and perform necessary actions to prevent future occurrence. It... More

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Brisbane
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 30 April 2013

My husband and I stayed here for 4 nights in April. Location is perfect! Right at the end of the beach strip, with private beach and an amazing area under the palm trees to relax on the loungers. Much nicer part of the beach than hotels further up, which are more like harbors and full of dirty boats and locals... More

Was this review helpful? Yes 3
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
1 May 2013

Dear RhiBriz, Warm Greetings from Mercure Resort Sanur Thank you for sharing your wonderful stay at our resort. We are glad to read that your stay was flawless. We are waiting to welcoming you again, and we hope that your next visit will be even more pleasant. Best Regards, Mercure Resort Sanur Team More

Jakarta,Indonesia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 29 April 2013

I stayed here to attend a dance festival in mid-April. Here's the things I liked: very spacious,cool rooms if you upgrade from their basic room, which is about only 20 dollars more expensive. It has a comfy sofa you can sleep in, and it's so much nicer! I couldn't believe the difference 20 dollars makes!From the size difference alone, I... More

Was this review helpful? Yes
See 2 more reviews by fahmiab for Sanur
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
1 May 2013

Dear Fahmiab, Warm Greetings from Mercure Resort Sanur Thank you for taking your time to tell us about your experience at our resort. Your concern on our staff service has been remarked for our further review. We believe that this will serve as an encouragement to our team to ameliorate our service and prevent future occurrence. It is our hope... More

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Hotel Summarization (Beta)

What travellers say

  • Deluxe room(18)
  • Very nice(12)
  • Friendly and helpful(9)
  • Swimming pool(9)
  • Very good(9)
  • Ground floor(5)
  • CUSTOMER SERVICE(4)
  • Air Con(4)
  • Great Place(4)
  • Free shuttle bus(4)

Additional Information about Mercure Resort Sanur

Address: Jalan Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia
Phone Number:
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar/Lounge Beach Business Centre Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotels in Sanur
#9 Luxury Hotels in Sanur
#16 Romantic Hotels in Sanur
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Resort Sanur Hotel
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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Mercure Resort Sanur
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