First time stay in the hotel just curious about its facilities and service. The guest room is very good and wide. The problem about this hotel is the service is very awfull. After waking up in the morning I see that there is no complimentary drink water provided in the guest room and soon call the resepsionist. The waiter finally... More

The first impression I noticed the rolls royce is always parked next to lobby and same vehicle in their website photo. The spacious 3-story high Grand foyer gave a five star impression, whilst daytime filled w smoke and definitely not recommended for family. The room ambiance is a chic metropolitan style and quite spacious. Tips: find 10th floor and above,... More

I stay for 2 days and i feel comfort. This hotel is near from Tunjungan Plasa Mall so very easy if you looking for some foods, this place is opposite HSBC. If you looking for another place for foods, you can go to Eat n Eat (food court/Asian foods). Try it....

great room and ambiance. the location were in business location in surabaya city. they should fix grip of shower design because hard to turn off the shower when you were take a shower and also location of swimming pool was in front of meeting rooms so it will be awkward moment when you swimming there

Staying for a night, arrived at 3.30 pm and has to wait for another 45 minutes to get the room key. Has to ask multiple times at the Front desk and get irritated in order to get the room in the late afternoon, reason being hotel fully booked. Old yellow towels with the signage LJ Discovery Hotel. One pillow per... More

Arrive early in the morning after long trips by train from Jakarta, the staff was very friendly to suggest to take the breakfast due the room is still on progress to clean, is very good suggestion, breakfast was outstanding, i try all items the best was the yogort with fresh fruit as well the bread and indonesian dish this make... More

I stayed for one night and it was a nice hotel. Spacious room with concept simple, modern and minimalist style but look luxury. The breakfast variety and taste is standard. It has a good location. Unfortunately it does not provide wifi in the room.

My wife, daughter and I just spent 3 nights at the Meritus Surabaya - fantastic. The room size was huge and made it very comfortable for the extra bed for our daughter. The breakfast buffet was very complete, and the room service well priced (cheap) and excellent food. I would definitely recomend the Meritus over any other hotel I have... More

We stayed at Meritus for a night and it was possibly one of the best hotel we've stayed in so far. Our room was huge, the hotel's location is convenient, great selection for breakfast and service was great. Our only gripe was that there's no WIFI in the room. Other than that, a perfect hotel to stay at if you... More