I do not like this hotel, because it has not the same wisdom with other accor hotel group, at which time breakfast needed extra charge for children and I have accor advantage plus membership card and can not use the voucher I had for breakfast in use along with their parents

The hotel facilities (pool & garden) is pretty nice, the rest of the hotel is entirely run down. We even got an upgrade room which was in a disgusting as well. Bedsheets are old, full with stains yellow, grey and black and the towels showing fist-size big holes. Probably towels of the first generation... The AC in our first room... More

The room was tidy but a bit old. The carpet looked worn out. The hair dryer was provided on request. No safe deposit box in the room. No elevator so we had to exercise a bit. The free wifi was at tortoise speed and if we wanted better speed we had to pay extra. Nearby there is a hypermarket and... More

I stayed here few years ago, and went back on Mar 2013. There was rooms renovation. The room was enjoyable with glass wall surrounding its bath room. If you want to go to nearest shopping mall, you need to get a taxi with charge of IDR 20K. Food quality is good, so many various breakfast menu and the room service... More

The room was very nice, but the hotel was old. The breakfast was poor and the internet very slow. I would not stay again because of the slow internet. When you book room for business reasons you need good internet connection otherwise the whole thing becomes stressful.

This was the best 4 stars hotel in Surabaya few years ago, but sadly it isn't anymore...I can say that in my opinion this hotel is below the standard for a 4 stars My company has booked a room for me 1 day before arrival and it was already being confirmed, but when I came they said that my name... More

Staying at Novotel Hotel and Resort Surabaya gave us a great value of living, especially if you want to spend qualified time with your family. The rooms are spacious, the kitchen and dinning area is also quite big so my kids have enough space to play around the sitting are. The kids programs and the facilities are one important point... More

The building is unique, albeit the structure is set so that they have no elevator. You have to climb 1 flight up or down. The lobby is in the middle (which I think is smart). Not much view, you either see the pool or outward. You are a bit outside of the city, so not where the "action" is. Great... More

Let it be said that I love the Novotel brand (Yogakarta, Solo and Semarang are excellent) but this city's leaves a lot to be desired. Four people to a room and only 2 hand towels in the bathroom? No idea where the US Consulate is or any idea of how to find it? Not a single suggestion for nearby places... More