Got this hotel through groupon.sg. was served by EFO at the counter. check-in was fast. just tt we had to pay a 50sgd deposit. 2 access cards were issued to us that needed to be tapped even when accessing the lift. we got the cabin room. a tat small for 3 ppl, since ours was triple sharing. bed was very... More

Checked in on 11/5 for 1 nite. Total paid 4 rooms: 635, 637, 638 & 640. Were upgrade to deluxe room wt balcony. Checked in was fast. Complimentary orange juice were given at lobby. Nothing much to complain abt this hotel as most of it were beyond my expectation of 4 star hotel. Rooms & toilet r huge. Only the... More

I traveled to Batam recently and had to stay overnight. A very big plus for this hotel is its proximity to the Harbour bay ferry centre (although new ones closer to the terminal have also come up). The ship like shape of the hotel is interesting. Lobby is grand but a bit dark. Rooms are very big and clean. Must... More

We were lucky to stay at the Hotel, which looked far better than the other ones we saw. Unfortunately there is nothing much to do in town. The best part of our stay was the live band, they played extremely well and was very soothing. The discotheque for sure thumps above 120dB, we couldn't stay inside. Rooms are clean, unfortunately... More

Rooms are clean,functional, polite staff. Bathroom are not upto level but clean. No bath tubs and shower area is also little congested but ok. Repeated breakfast menu’s without much options create a little difficulty. Swimming pool, sauna & steam bath is awesome. Hotel is much secured with room key authentication in lift too. Reception staff was very helpful and efficient.... More

pacific palace is located near the batu ampar ferry terminal(approximately five to seven minutes drive). the lobby is very impressive, the staff are polite and the rooms are clean,with suitable linen and amenities.for some reason the cabin bathrooms have no long bath and the curtaining around the shower area is poorly designed as water tends to spray out of the... More

Loved the place. Staff was very friendly, hotel was very clean, neat and well furnished. Stayed two nights in a superior room, loved the huge bathroom. It was the most spacious bathroom i ever encountered in a hotel and marble-tiled everywhere. Overall a very good experience.

Pros: - Clean - Spacious - Big swimming pool and spa - Cruise-like feel - Security : Lift requires room access card to access your floor - Near Harbourbay Mall and Ferry Terminal - Ample space for breakfast! haha maybe i woke up late?? - Good Taxi service! Cons: - A bit slow housekeeping - No ironing board upon request,... More

Stayed for a night with extended family on 5 Jan 2013 (Sat). Hotel is in a quiet area opposite Hotel Novotel. Checked in close to evening and was told that they can only allocate 1, instead of 4, non smoking room to us and this is only after we said we had young children with us. Parents and siblings had... More