My colleague and I stayed in this hotel for a week. Overall, and for a Marriot Hotel, the service provided is far below my expctations. Let me start with the check in process.... We arrived at the hotel at +/- 2:30 pm and proceeded to the check in counter. There was 1 guest standing before us, also checking in, served... More

It was definitely a pleasure to walk into the JW Marriott after some visa dramas at Medan airport! It's a fairly standard JW, but felt outstanding after returning from a 3 day jungle trek with my family too. We stayed three nights in Jan 13 and were relatively happy with the property. The service was great and so too was... More

I'm a frequent visitor to Medan and I am a return customer also a Marriott reward points member. This time around I was very disappointed in my room and the management. I requested a room facing the front of the hotel on the 25th floor and there was no hot water. The room was dusty and the lights on the... More

This is a fantastic hotel and I had a great experience staying here for 3 nights. Would happily stay here again if I was in Medan. Service: Very high level of service. They are quick to deliver, always with a smile and are happy to help with any requests (e.g. keeping our bags for us whilst we made a trip... More

I really liked the room, I thought it reached the 5star level in decor and quality. I liked the room service Pizza, and I loved the buffet Breakfast. They didnt have some things on the room service menu, but they had just opened, so i give them a break. The front desk staff were efficient and very nice...I felt the... More

Stayed here for 2 nights and everything was excellent. I got in late and for some reason everyone from the same flight were staying here too. So there was a long queue for check in but somehow all done in a matter of minutes. The room was clean, spacious & I especially love the bathroom with separate bath & shower.... More

Got an incredible deal on this with a large group booking cost about USD 110 per night, incl breakfast and wifi. Room was great, modern and spacious would definitely stay again. service was good though perhaps in true Indonesian style seemed to have many staff to cover every possible situation.

the hotel is at a good location. the cleaniness in the room is good but same cant be said about the cleanliness in the lounge. Food crumps all over the sofa and carpets. Staff are not able to converse in English. Wifi is not free in the rooms. Breakfast selection is good but once again, since staff couldnt communicate in... More

A five-star international brand hotel in beautiful Medan should offer better service than this establishment. Pros: Very nice, comfortable, well-appointed rooms with modern fittings. Well designed and with great views of the city. Nice pillows, sheets and beds. Cons: For some weird reason the franchise owners have decided this Marriott should be 'halal' and that must be one of the... More