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Grand Aston City Hall Hotel & Serviced Residences

Balai Kota No. 1, Medan 20112, Indonesia
Hotel amenities
Grand Aston City Hall Hotel & Serviced Residences
Ranked #5 of 50 hotels in Medan
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99 reviews from our community

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Traveller rating
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    47
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Date Rating
Medan, Indonesia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 12 May 2013 NEW

The reception services was bad. I was there on company outing. And when they noted that we are on company outing, their service dropped to 2 scale from 10. What? The company paid for the room, so we don't deserve any good services? The breakfast was ok, not much selection but ok What I like the most is the swimming... More

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See 6 more reviews by MKartini for Medan
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review
16 May 2013

Dear Ms. M. Kartini, First of all we would like to thank you for staying at Grand Aston City Hall Medan. Thank you for giving a valuable feedback and comments during your stay in our hotel. I have shared you have experienced to our department concern for a better quality service given to all our customers in the future. In... More

Lake Toba
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 7 May 2013

Now that the Marriott in Medan has increased its prices after the initial 'honeymoon' period, a friend recommended the Grand Aston which is about the same standard at half the price. The facilities, room standards, restaurant, bar and other facilities are to a high standard and the service is friendly and efficient. Even the basis standard room is spacious and... More

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jakarta
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 May 2013

Bed was very comfy, room was pacious and location was perfect. Close to business district in town and more importantly close to rail station ( this is important as Medan airport will move to other area far away from city around end of 2013 they say and the reliable transport will be using airport train). Breakfast was averagae, there was... More

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review
6 May 2013

Dear augin2, Thank you for choosing Grand Aston City Hall Medan again for your recent stay. We appreciate your comment regarding the breakfast menu, we are planning to change the menu regularly and of course, adding some new menu. Beside, please allow me to introduce Ji Long Chinese Restaurant where you may enjoy special Chinese cuisine prepared by our dedicated... More

cape town
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 May 2013

stayed there for 4 nights. Very near to Medan shopping mall and across the road from Merdeka food court. Rooms were large and comfortable. Bathrooms very clean. In fact as the name says, its very Grand. Breakfast was excellent and staff called us by our first names on our 2nd morning in the restuarant. Only downpart was on our departure... More

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See 2 more reviews by Fatima786 for Medan
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review
6 May 2013

Dear Fatima786, Thank you for taking time to share about your recent stay with us. Greeting the guests personally is compulsory for the staffs of Grand Aston City Hall Medan. We are glad you are delighted. Charging lost key cards is one of our policies. However, I apologize about the way our staff inform it to you. I'll pass this... More

Jakarta, Indonesia
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 28 April 2013 via mobile

Let me share my review with pro and con.... Pros: Located in the heart of the city. 5 min walking distance to kesawan square, where we can find tip top restaurant and tjong a fie mansion. Merdeka walk just across the hotel. The Room is very spacious. Laura of front desk was nice, she remember the guests name. Cons: Lift... More

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review
6 May 2013

Dear yuzayakuza, Your feedback and review is highly appreciated. Grand Aston City Hall Medan is located right in the center of Medan allowing easy access to almost every part of the city. We are glad you find it advantageous. Apparently, during the period of your stay we were experiencing some problems which caused leakage and affected some places including the... More

Jakarta, Indonesia
Top Contributor
76 reviews 76 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 27 April 2013 via mobile

First times to stay at this hotel, very happy with the quality of the hotel, located just in the city centre, the name of city hall was exactly told us the location of this hotel. I was spending my dinner just in front of the hotel is the merdeka walk food centre, lots of restaurants and cafe includede mac d... More

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Medan, Indonesia
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 23 April 2013

Nice hotel, clean, good food but be aware that the club that is downstairs through the hallway to the Capital City Club is a gay bar. Nothing wrong with that but it was a little awkward when I went in with my date. We were looking for a table and all the patrons were staring at us oddly. It took... More

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See 8 more reviews by Pulauweh for Medan
Jakarta, Indonesia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 12 April 2013

I stayed only for 1 night at this hotel and I could say that I really enjoyed staying here. The location is I think one of the most perfect location for your business trips. It is in the centre of Medan and just on the opposite of Merdeka Walk. I would say that the price is the most reasonable one... More

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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 April 2013 via mobile

The location is opposite from "food night in Medan" there are so many food in one location but they will be open on the night only. And beside Bank of Indonesia. Nice bedroom, the light is bright n clean, the bathroom is not to big, but the things looked good.

Was this review helpful? Yes 1
Jakarta
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 26 March 2013

I stayed here a number of times both in the apartment and hotel in December '12 - Jan '13 period. The positives: - Location is at the heart of Medan, close to Merdeka Walk where you can get a variety of food. - The Gym is full size, equipped with many new cardio and weight machines. There's also a big... More

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Additional Information about Grand Aston City Hall Hotel & Serviced Residences

Also Known As:
Grand Aston City Hall Hotel And Serviced Residences
Address: Balai Kota No. 1, Medan 20112, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Business Hotels in Medan
Price Range: $
Official Description (provided by the hotel):
A contemporary true Grand Hotel committed to the highest international standards with a wide range of facilities such as state-of-the-art meeting rooms and conference center with break rooms, spa suites, serviced apartments, various restaurant and lounge and Medan’s most complete Thalasso spa facility, non-smoking floor, money exchange, luggage room, The Arcades shopping, laundry & dry cleaning, travel agent, car rental service, wireless internet access, 24 hour operator, doctor on call, manger on duty, room service, guarded covered car park. ... more   less 
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Grand Aston City Hall Hotel & Serviced Residences
Enter dates & see best prices* (from our partners)
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