From our pre-arrival phonecall to our last contact walking out the door, every single staff member in this hotel was welcoming, friendly, very efficient, and acted like everyone there was a treasured guest in their home. Staff of all levels could be seen continuously cleaning doorknobs and public areas, picking up after guests, straightening and freshening up breakfast buffet and...
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Thank you for just a perfect review of the hotel and our staff. We are sincerely humbled and very appreciative. We will most definitely be sharing this with everyone here. You have made our day!
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After spending a night at a less then stellar nearby hotel, we were extremely pleased with this hotel. All we wanted was a better night sleep after sleeping on a hard as a rock mattress and totally lucked out with this place. We went in and asked to have a look around as we wanted to check out the pool...
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This is exactly what we love to see. You are yet another traveler sold on what we consider to be Albany's best hotel. Thank you for finding us and giving us the opportunity to show you what Homewood Suites is all about. Although we are an extended stay hotel, we still offer all the amenities (and more) of any other...
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We live nearby, but wanted a place where we could bring our adult daughter from the nursing home she lives in located in Great Barrington MA, as our home is not wheelchair accessible. We stayed Christmas eve and Christmas night in a very large handicapped suite. We even brought our own 3' Chistmas tree and all of our wrapped gifts....
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Thank you. This is quite the review of our hotel. It makes us all very happy and proud when we read a review such as this. We're all so pleased that you and your family had such a great Christmas with us. We can't wait to see you next year! Have a great 2012...
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When we decided to stay at the Homewood Suites, we thought it would be like your average Hotel . How wrong we were ! Bob and Erin greeted us with smiles and a box of chocolate candy.
We moved in the Friday after Thanksgiving and found three complete Thanksgiving dinners waiting for us in our suite refrig.
All the staff...
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Thank you for a stellar review. Our staff loves being able to make our guests really feel "at home". It's what we do. People such as yourself really make our jobs so much fun and rewarding. Thanks, again.
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We have travelled each year for the past three years at Thanksgiving to spend with our cousin who plays hockey for your Albany Devils. Each year we have a hotel but this past year was the best....no fuss, no muss, easy peasy! Check-in was great even got in an hour earlier than check-in and that was perfect as we travelled...
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Thank you for such a nice review of the hotel. We love all the holidays here. Thanksgiving and New Year's, especially! I'm so pleased that you and your family enjoyed the hotel as much as you did. Hopefully, we'll see you back here sooner than Thanksgiving...
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First I must give the highest KUDOs to the Assistant General Manager Matthew D. Cudemo. I have completed over 30 years of active military service and now over 5 years of (civilian) government service and the staff with the leadership of Bob and Matt has made my stay at the Homewood Suites a true home away from home. The servicei...
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Incredible, astonishing review! Thank you so much. We are all so very humbled by your words. It is a true pleasure to accommodate guests such as yourself.
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The thing I don't understand about this hotel is how I can never seem to get a 2-bedroom suite!?? I try for months ahead of time & can't seem to ever find it available. This time, while I'm checking in, this man (by himself) checks in beside me. The lady at reception tells him that since he's a Rewards member...
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Reviewed 15 November 2009
Well...thank you for what is ultimately a very nice review of our hotel. I can tell you that we do only have 4 two-bedroom suites in the entire 133 suite hotel. This certainly does make it very difficult to reserve one of them. However, it certainly could be the case that someone checked out of one unexpectedly and we upgraded...
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I "discovered" this place a few years back when it was still very new after getting fed up with Cresthill Suites (I needed a place with a kitchen and was close to my target plus was convenient to go places) . It had just a few reviews back then so I was scared but took the plunge and wanted to...
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We couldn't be happier that you "discovered" us! We see the hard work we put in day after day does pay off. It shows in your comments in this review. You have really made us very happy and proud of the work we do. Thank you so much for taking that "plunge".
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Great stay at the Homewood Suites in Albany last May to attend my niece's graduation from Rennselaer. Beautiful room, nice pool area, great breakfasts and common area where the family could get together. And they did an "above and beyond" service which really impressed me. I made several room reservations for extended family - each took over their own reservations...
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I'm so very pleased that your niece has her diploma and am very grateful to you for this review of our property and service. I hope she is doing well in grad school. Thanks again and Happy New Year to you and your family!
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Awesome experience! We had a very large group with many kids. Dinner and breakfast included. Kids had a blast swimming and playing basketball. Not one complaint. Staff was on top of everything and nice as can be. Rooms were clean, comfortable and great size.
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New Year's Eve was so much fun! Thank you for being a part of it with us and thank you for this perfect review. I hope that next year is just as good and that we see you back here again. Happy New Year!
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34 Reviews
121 Reviews
