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All 34 Arusha hotels

Kibo Palace Hotel

4.0 of 5
Old Moshi Road | P O Box 2523, Arusha, Tanzania
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$160 (USD)
Kibo Palace Hotel
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Ranked #7 of 34 hotels in Arusha
Most recent review
4 of 5 stars Reviewed 16 June 2013
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77 reviews from our community

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Sydney
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 16 June 2013 NEW

We stayed for 5 nights through Xmas 2012. The room on the first night was outstanding, we changed the next visit and it was much smaller, however, the rooms were clean and well presented. The gem was the restaurant and the customer service - food quality was high and the staff at the front desk bent over backwards to help... More

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Kibopalacehotel, Director of Sales at Kibo Palace Hotel, responded to this review
17 June 2013

Dear Scott, Lovely reading your review and glad that the hotel met your expectations on both visits. It is delighting to know that your experience during your stay in the restaurant and front office was outstanding. We endeavour to continue offering the same exemplary service and will also continue motivating our staff who are responsible for delivering great service. It... More

Lubbock
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 14 June 2013 NEW

Very modern hotel with very large rooms. We were with a very large group (110 people) and the hotel was a bit overwhelmed by our group, check-in was slightly chaotic. Rooms are huge, very clean and modern. Our safe was locked when we checked in and our TV did not work. We were offered the opportunity to move to another... More

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Kibopalacehotel, Director of Sales at Kibo Palace Hotel, responded to this review
17 June 2013

Dear Sir/Madam, Thank you for your great review and glad that you enjoyed your stay with us. It was indeed lovely hosting your group before your safari. We trust that you enjoyed your safari in Tanzania. We note that at the time your group was at the hotel, the TV system was being upgraded and we now have crystal clear... More

Madison, WI
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 12 June 2013 NEW

The Kibo Palace Hotel was not as big as the pictures make it look. BUT it was a great hotel. Nice sized rooms (we needed a triple), very clean, hot water for showers, breakfast was buffet and very good (both african and european/american options), and most of all very accommodating to our group of 10. Great job Kibo Palace

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Kibopalacehotel, Director of Sales at Kibo Palace Hotel, responded to this review
14 June 2013

Dear Sir/Madam, Our sincere appreciation for the great review and we are pleased that our facilities and services met your expectations. We would be happy if you could accept to be our Brand Ambassador wherever you go. It will be a great pleasure to host you on your return visit to Arusha and trust that you shall recommend us to... More

UK
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 3 June 2013

It's not a terrible hotel especially in comparison to the local competition but it does offer bad value for money. We had many small issues, none of which anybody seemed to particularly care about enough to remedy. I can't be bothered to list the whole litany of petty problems aside from the one that bothered me the most - the... More

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Kibopalacehotel, Director of Sales at Kibo Palace Hotel, responded to this review
5 June 2013

Dear Sir/Madam, Thank you for taking your time to review our property. We note your concerns and we would be more than happy to hear all of them to enable us make amends. There is always a Duty Manager to take care of our guests needs and i am sure he or she would have been of assistance during your... More

South Houston, Texas
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 30 May 2013

They lost our hamburger order, and we were the only ones in the restaurant, and even though I complained. (They waived the charge.) The buffet food was disappointing, with tough meat. Other than that, it was outstanding, and definitely the best place in town.

Was this review helpful? Yes 1
Kibopalacehotel, Director of Sales at Kibo Palace Hotel, responded to this review
2 June 2013

Dear Sir/Madam, Thank you so much for a great review on TripAdvisor and glad that you enjoyed your stay with us. We have noted that there was a problem with your food order and we do sincerely apologize for that glitch. We are also happy to know that the Supervisor on Duty compensated by waiving the bill. This is not... More

Copenhagen
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 15 May 2013

A very pleasant and child friendly place with comfortable rooms and a good restaurant. Good for counting down to a safari and even better for winding down after a safari. One thing families with kids should watch out for: In some of the rooms there is a sliding window quite low which should be child-proofed. The location is reasonable about... More

Was this review helpful? Yes 1
Kibopalacehotel, Director of Sales at Kibo Palace Hotel, responded to this review
5 June 2013

Dear Batuta, Thank you very much for taking your time to review our property and we are glad you enjoyed your stay with us. Kibo Palace endeavours to cater for both business and leisure travel and we have gone ahead to ensure that children feel at home. We are glad that we met your expectations in facilities and services offered... More

Nairobi, Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 8 May 2013

Arusha town is one of the best cities we visited this year. A perfect and magnificent place to be while in Arusha town is the Kibo palace hotel which has been built strategically and with excellent facilities. The staff are very friendly welcoming and the ambiance of the hotel is breathtaking.The poolside is also nice.We were privileged to visit the... More

Was this review helpful? Yes 1
Kibopalacehotel, Director of Sales at Kibo Palace Hotel, responded to this review
10 May 2013

Dear Vivian, Trust you are keeping well back home in Kenya. Thank you for your review and we are glad that our hotel and services met your expectations. We are also pleased to learn that you were part and parcel of our corporate networking night - a unique forum that brings together the business community and professionals in Arusha. We... More

Colorado Springs, Colorado
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 13 April 2013

Kibo Palace Hotel is the place to stay if you are lucky enough to be in Arusha, Tanzania. This hotel offers beautiful, modern and comfortable rooms, a wonderful pool and poolside bar in the midst of green, lush flowers, delicious food and excellent service.

Was this review helpful? Yes 1
Kibopalacehotel, Director of Sales at Kibo Palace Hotel, responded to this review
29 April 2013

Dear Madam, Our sincere appreciation for rating our facility on trip advisor. We are glad that the team met your expectations in all ways and we shall be more than happy to host you again or your friends and family during their stay/visits to Arusha. Please do feel free to get in touch with me should you be visiting Arusha... More

Nairobi, Nairobi, Kenya
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 April 2013

I Stayed at the Kibo Palace while on a business trip a few years back and i must say it was the right choice due to its close proximity to Arusha town . The hotel is located in a quiet and serene environment with nature all around it making it possible to quickly unwind after a long and demanding day... More

Was this review helpful? Yes 1
Kibopalacehotel, Director of Sales at Kibo Palace Hotel, responded to this review
4 April 2013

Dear Ngugy, Thank you for your review and we are glad that our hotel met your expectations during your last stay. I am happy to advise you that the sumptuous breakfast your enjoyed continues to be a favourite for most as it gives them a great start to the day. We recognize that breakfast is the most important meal of... More

Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 1 April 2013

Kibo Palace is a disgraceful hotel and I do not recommend anyone should stay there. Once the booking and payment was confirmed no-one from the hotel would answer any emails and when I called, no-one could help with my enquiry. We had to fly home urgently and were unable to stay for the one night we booked. I cancelled my... More

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Kibopalacehotel, Director of Sales at Kibo Palace Hotel, responded to this review
4 April 2013

Dear Tara, Thank you for your review and it is unfortunate you could not experience our beautiful hotel and services as openly expressed by all those who have stayed with us. This is to confirm that you booked with us and confirmation was sent to you promptly within 24 hours by our Reservations Department. A one night's deposit was deducted... More

 
 
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Additional Information about Kibo Palace Hotel

Also Known As:
Kibo Palace Arusha
Address: Old Moshi Road | P O Box 2523, Arusha, Tanzania
Phone Number:
Region: Tanzania > Arusha Region > Arusha
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Arusha
#4 Business Hotels in Arusha
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
KIBO PALACE HOTEL: Named after the highest peak of Africa’s highest mountain, Mt Kilimanjaro, Kibo Palace Hotel is one of Arusha's most exciting and innovative luxury hotels. The contemporary and African decor gives this gem in the heart of Arusha a great attitude. The hotel is located 45 minutes drive from Kilimanjaro International Airport (KIA) and a 15-minute walk from Arusha city center and the Arusha International Conference Center. The hotel hosts professionals, the business community and international organizations to a Corporate Networking Cocktail every last Thursday of the month offering them a platform to exchange ideas and enhance businesses and also encourage personal growth for the professionals through inviting great speakers to these event. Kibo Palace Hotel offers a range of diverse facilities for both business travelers and leisure stays. These include:- 77 tastefully designed luxurious guestrooms and suites. All rooms are equipped with modern amenities to make the stay comfortable.- Fully-equipped conference and meeting facilities which can accommodate up to 150 people, well-appointed with the necessary modern equipment – Wireless Internet, Video Conferencing Facilities, LCD Projectors, State-of-the-Art Audio Visual Equipment and secretarial services.- The Kilimanjaro Restaurant will satisfy the most discerning gastronomic connoisseur with a splash of African, Continental, Asian or Oriental cuisine.- The Lounge Bar at Kibo Palace Hotel is a pleasant and sophisticated meeting place, ideal for an aperitif or an after-dinner drink. The guests can relax and sip wines, champagnes and classic cocktails prepared by expert barmen. The hotel has a happy hour and live entertainment every Wednesday and Friday evening from 05.00 p.m. to 08.00 p.m.- The Pool Bar is located near the swimming pool with a view of our lush gardens as a sundowner serving a variety of fresh juices and snacks. Recreational facilities include- Outdoor swimming pool set in landscaped gardens.- Health & fitness center with state of the art gymnasium, sauna, steam bath and massage parlour.- Arusha Gymkhana’s 9-hole golf course and 7 tennis courts are situated 3 minutes drive from the hotel. Other services: Forex bureau open from 07.00 a.m. to 10.00 p.m., Airport transfers and car hire, VIP airport transfers in luxury vehicles, Gemstones boutique, Event Management, Safari bookings, Wireless internet complimentary for all in-house guests. The beautifully landscaped lush garden around the hotel’s pool area is one of the most prominent venues in town for staging wedding and outdoor functions. We offer a variety of facilities and rooms, specially adapted bathrooms and wider access for wheelchairs, as well as other facilities including parking for physically challenged persons. Kibo Palace Hotel, with its diverse facilities and friendly service, is a preferred destination for international travelers, holidaymakers as well as local businessmen and families. The multinational management team of the hotel is continually strives to provide excellent service maintaining an international standard for all its facilities on offer; all these combine to deliver an unforgettable personal experience. ... more   less 
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