I just back from staying 3 nights at the hotel. SO SURPRISE !! Hotel has changed to the new owner and also new name KISS GARDENHOME CHIC HOTEL. Now most of the things are different and much much better than before, lobby restaurant room staff already changed.Very happy and feel valuable staying there this time (see their new web. KISSGARDENHOMECHICHOTEL.COM)

I booked and paid for 2 twin bed at the New Wing, for three nights. 7500 bath. When I arrived, the staff gave me 2 double bed at the Old Wing, which was obviously old and dusty. I asked for a change a couple of times and the ignorant snobbish staff insisted that is New Wing, which she lied because... More

1. We arrived 15.00 and there was an half empty food plate in front of our room - the same food plate was there next morning 10.00...!!!! 2. We had bugs in our bed 3. The Carpet looked not really clean, we used our flip-flops to walk around 4. The bathroom in the "new Wing" looked very old 5. The... More

Im staying im Penang & have travalled HatYai three times.All these times me,my wife & 3yrs son stayed in this hotel.I book the hotel from v friendly agent.Only pay direct to agent.Hotel is fairly ok & value for money.We cannot expect 5* service in budget hotels.The restaurant is also very good with nice food with low price.But breakfast is a... More

it was my 1st time in hatyai and i alreadycalled to make booking for the room.i booked deluxe room wit receptionist 2 week before.but i was so surprised when i reach there,the room they gave to me was so bad..its not like in the picture.i was so surprised because the room is very old and damp smell.the receptionist cant speak... More

I have checked -in to this hotel and found: 1. No proper parking space 2. The receptionist not friendly and no proper guideliness on room rates. 3. The room carpet are dirty and stains every where 4. Far from main city 5. they would like to charge for items not used because they wants to charge a tin of coke... More