We come every year to Thailand for Christmas and New Year's. We normally stay at Le Meridien Phuket Beach Resort but we were so disappointed with Meridien's service, management and the hotel in 2007 that we thought we would try something new.

We decided to rent a villa at L'Orchidee through Villa Getaways LTD. First of all, I would never use Villa Getaways (based in New Zealand) as an agent. We contracted for a partially villa and when we arrived, Villa Getaways had booked us in a different villa...same floor plan but decor was different and did not correspond to the photos of what we thought we were getting. The manager of the villa had me speak directly to Villa Getaways (George Ormond) to resolve the situation. George was extremely condescending to me and compared renting a villa to renting a hotel room, where you don't know what you are exactly getting...give me a break! Well, it all worked out thanks to Stephane the manager of L'Orchidee. He upgraded us to a... more