The staff was unfriendly. The rooms had ants. To get an extra towel or something was always a frown or am attitude. I asked for an extra pillow because I injured my leg and they were more concerned about getting blood on the pillow. Impolite people.

We stayed in the wonderful Thien Nga Hotel for just one night but have promised ourselves that we will go back to Vietnam if just to spend more time in Thien Nga Hotel. The staff are extra friendly, kind and patient. The hotel was spotless and had some lovely extra touches such as silk bathrobes in our bedroom's cupboard and... More

Bright, spotless and airy rooms with lovely wooden beaming and comfy beds. Staff incredibly helpful and friendly, a special mention to the lovely security guard who always had a beaming smile and a fantastic manner. Discounts can be negotiated within reason. Cannot comment on breakfast as we went without this option but really nice decking area to dine on.

Stayed here for 3 nights and had a street view room, which was a little unfortunate considering what other reviewers have said about the garden view rooms. As others have said, it's well located, and the outdoor seating area is quite nice for breakfast. Also, the room is a nice size compared to other hotels in Vietnam. The thing that... More

Clean and bright rooms with friendly staff, just 5-10 minutes walk from Hoi An old town. Agree with previous poster that air-con (from a neighbouring room) was loud during the night. Simple breakfast of bread, fruit salad, omelette, pancakes etc was fresh and tasty, and included in the price. Discounts can be negotiated if you walk-up.

Stayed there for 3 nights, rooms with garden view are the best, a bit pricey at 35$ compared to other hotels, could not keep the balcony doors open due to very loud air con of neighbooring rooms. Laundry is cheaper if booked outside of the hotel.

Good hotel, ask for the garden view and got it. Garden view beautiful. Breakfast simple and like the banana pancake and fruit shake. One thing I didn't like is one day the receptionist told us a price for an excursion and the day tomorrow I wanted to take that excursion and the receptionist ( another person) , told a different... More

Beautiful rooms that are clean and well-appointed. Spend the extra $5 for the garden view, it's worth it. Staff is well-informed and tremendously helpful. They booked everything we needed and gave great tips and pointers on what to do while in town. The hotel is about a 5 minute walk from the old town but is still highly recommended.

I really liked this hotel. The staff were really friendly and helpful. The rooms were a good size and we had a nice room at the back with a balcony overlooking the fields which was lovely and quiet. The breakfasts were great with made to order pancakes or omelettes. Unfortunately there is not swimming pool, despite what it says in... More