Hai Yen hotel has to be - first off all -, decribed by the warm and beautifull staff that works so devotly here for us. Well located (not in the heart of the tourism center), close to the Cua Dai beach, good breakfast, clean room, nice swimming pool... what else ! Yes there is : a so helpfull staff, always... More

Compared to other places we stayed in Vietnam, this was by far the worst. Even though it was cheap at USD$25/night, we stayed in other hotels at the same price in different towns that are streets ahead of the Hai Yen. Poorly maintained, below par rooms, and cleanliness was not great. En-suite bathrooms were not good. Staff, particularly the owners,... More

This hotel has the potential to be great but unfortunately falls far short of expectations and is in no way value for money. Firstly the positives: the staff are lovely. They are all really friendly and happy to help with anything you need and always greet you when you enter and leave the hotel. Also the hotel has a pool... More

Stayed here as part of the Intreprid Vietnam Discovery trip. It had a pretty spacious outdoor swimming pool with a seating area around it which was nice. Our room was reasonably well equipt (it had satellite tv with a range of western channels, for example) but the cleanliness could be improved. The location of the hotel is ok, but there... More

I found the staff to be rude and lazy. They seemed pretty indifferent to the tourists in this place, treating it as if it was their own lodgings, with partys and lots of hijinx. I was here for one night and that was enough. The breakfast was good.

Let me start by saying that I didn't like Hoi An in general. After spending some time in Vietnam, this place seemed like a theme park version of a Vietnamese town. Also it was the most expensive city I've witnessed in the country (including hotels). The Hai Yen was the only place I found that still had space so I... More

The location is very good. If you stay for a couple of days this is a fairly good hotel, but when staying longer, as I did, you really get to see all the things that needs to get fixed in this place. The staff is very nice, but sometimes they do not undertand what the problem is when you ask... More

I wasn't expecting much (we were traveling through Hoi An as part of a budget tour) and was very surprised by the Hai Yen. Firstly great location with a selection of places to eat around and only about ten mins walk to the old town. Plus the pool was fantastic. Another thing I really liked was that they had the... More

Our room hadn't been cleaned in months, I'm sure. We walked in and the soap bar was open and used on the side of the sink, there was sand all over the floor, ants everywhere, stains on the bed cover and on the walls. bird droppings on the cupboard. The only redeeming feature of this very outdated hotel was the... More