Father Christmas was EVERYWHERE. The hotel staff put on a fantastic Xmas party on Christmas Eve which the residents seemed to enjoy thoroughly. Our first room was unsuitable because of the number of stairs to climb and distance from reception (I am a heart patient), and there was quite a tussle at reception before we were able to upgrade to... More

Location and facilities were good, a bit out of Hoi An but shuttle runs quite regularly, and taxis are USD4 and come quickly. Pool was always immaculate. Beach was nice, beach towels were a bit small, as were towels in the room. Room was ok but quite dated. Our toilet gurgled for our whole stay (7 nights) and the fridge... More

Overall, the hotel was as I expected. The property overall appeared to be well maintained, although we didn't try the pool or any of the other facilities. The bountiful breakfast overlooking the river was a great way to start the day. The room was large and airy, and quite clean. The biggest disappointment was the 'car service' that the hotel... More

The rooms are very spacious and clean with tile floors. The sliding doors open onto a balcony. The breakfast buffet is very good. The hotel staff and communicating with them were the only drawbacks. We booked and paid online beforehand, but the management hassled us for having 2 children there. Our online booking included the 2 children, but once we... More

We stayed at this resort again. Its a breath of fresh air. The people are genuinely friendly and keen to help you out. Especially the wait staff! The food was exceptional, beautifully presented and fresh. The little touches with lanterns at night and stories to read make this a really memorable and warm place to visit. It has had a... More

The hotel is situated about six km (10 mins) from Hoi An centre and is located directly on the beach. We had a garden room with terrace. The room was very large with an excellent shower room. The Pool, bar and restaurant were of an excellent standard and the staff were friendly and helpful including helping arrange local trips with... More

What can i say beautiful resort staff excellent rooms immaculate breakfast was great. only problem found a price of wire in my breakfast they were amazingly apologetic head chef was really good they contacted all there suppliers and had them check everything payed for our taxi to the airport great stay best of the trip More

Stayed at the Hoi An Pacific Hotel on the second occasion in early December, 2011 and as usual the service and amenities were first class. The pool villa rooms and surrounds make the stay so private and relaxing, For value it is the best hotel we have stayed in Vietnam. Special thanks to manager John, recepionists Kathy & Lilly and... More

The hotel is good, but as it's a large resort one doesn't get personalised treatment - but then is to be expected . The food is average, but perfectly comfortable and we enjoyed our stay. More