The hotel is fairly new and quite clean, the pool area is very nice but unless you plan on spending every day by the pool I think stay somewhere else.
The room was nice and clean (always a bonus). Television had a good selection of movie channels. You also have your own air conditioning unit which worked perfectly. The shower...
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Dear Cek85
Thank you for the comments, noted.
I do apologize for the wake up at 7.45, our mistake…I took corrective measures already.
The one with 5 minutes shower is a pretty exaggerated…might have being a glitch with the 100L boiler belonging to your room, but have you really looked at the clock and count minutes?
Please let us know...
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Largely, this place has everything going for it. The resort looks spectacular, the pool area is amazing, the staff are all smiles and food is great.
Now....the bed. You may as well sleep on the floor. It is rock hard. Luckily, we only had to sleep in it two nights. We spoke to other guests who had lengthier stays and...
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Dear Chrisp –P
Thank you for your comments. Noted about the bad.
As stated in my previous answers, in the way of changing them for better comfort to my guests.
Best regards
GM
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Hoi An is one of the most enjoyable places to visit in Vietnam. Aside from the obvious attractions of this historical town, you have a good beach resort plus some great value for money hotels and restaurants. This is not a bad hotel, it just cannot compare to other hotels in this area in terms of atmosphere, comfort, service and...
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Dear Madfish8,
Thank for trying to understand how the hotels operate and it’s “nightmares”…some interesting details, I think you post on the wrong property though, because all our coffee and tea making facilities are inside the kitchen (so I cannot not see how you could come to your conclusion on that), the cheeses and cold cuts are coming out already...
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The Golden Sands Resort & Spa was fantastic. The staff are really friendly and always willing to help, and their grasp of English was very good. The General Manager, Alex, is a fabulous guy and was very accommodating to our needs. A big thank you also to Brett and Sandro - you all certainly ensured our stay was very memorable....
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Dear Sanmeg,
Thank you for comments,
Best regards
GM.
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20mins from town. Shuttle bus runs infrequently. Restaurant food is not very authentic and overprice compared to what you will find in town but they provide a great breakfast. Provides a great cocktail list but struggles to deliver the very basic. Service and staff is excellent however.
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Dear Fairy Z,
Thank you for comments, noted.
Shuttle bus is for everybody and has a clear schedule. Who miss it can grab a cab.
Like my before postings, please feel free to use outside offers but do not compare 5* with town prices. This can be done anywhere in the world and it is not a subject of having...
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Hi, I have just come back from this hotel, and I have to say that in general you cannot say this is a 5 star hotel.
The room smelled like damp, and the bed was incredibly uncomfortable (it was like sleeping on a stone). The room was dark at night (lights were just not enough).
The bathroom had both a...
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Dear CJ Madrid,
Noted your comments.
You could have a shower than a bath or a bath than a shower. Your choice…I have nothing to add.
As you know the hotel is a public space, more or less, therefore things can get out of order sometimes. We have 6 Jacuzzi in the hotel and all free of charge. Asking in...
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We stayed at the Bel-Swiss hotel for 4 nights during our friends destination wedding and had a fantastic time! From the moment we confirmed our booking, arrived and left, we experienced great communication, the room decor is lovely as well as throughout the hotel grounds, the food is great and the beach front location is perfect. Staff were friendly and...
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Dear MB Aussie,
Thank you for your comments,
Best regards
GM
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Wonderful experience. Breakfast was just ok. They always helping me to make a booking for traveling. That’s really helpful. Overall a great experience in Swiss-Bel.
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Dear Michael C,
Thank you for your comments.
Best regards,
GM
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Let me start by saying that Hoi An is the best place we have visited thus far during our tour of Vietnam. Really beautiful and a lot more relaxed than other places we have been to. Unfortunately, we can not say the same for our stay at the Golden Sands. Even though many hotels are really made by their staff,...
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Dear Rita G
Thank you for comments. The mattresses are point taken and in the process of changing. As one can imagine not easy task.
The rooms have independent boilers EACH, so your idea of having hot water availability between 7-10 a.m. I honestly cannot follow.
Also took You 3 days to see that housekeeping did not changed the bed...
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The place is fantastic from food, value and staff. The guys at the bar made my nights remembering my name and what I drank every time. The only thing that let this place down for me was the amount of small issues I had to deal with. Dirty towels, running toilet which I complained about a number of times and...
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Dear Zacmac83
Thank you for the comments, I am happy to see another guest enjoying our hotel and staff quality.
I will allow myself reminding, you’re complaining about a FREE of CHARGE service in regards to WiFi, as well I have to mention, in the business Center the internet works perfectly. Still noted and I will try to increase the...
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