We stayed in a room on the ground floor with an outdoor private onsen. The room was very big but the onsen is just enough for two. It was expensive but worthed the price tag. Food was great and service staff were attentive. I wish I could stay longer or visit again!

This was our first visit to a Onsen Hotel ever and what an experience. I wanted to take my husband somewhere to relax and this Hotel could not have been more perfect! We flew in to New Chitose airport and were met by the complimentary bus provided by the resort. (Arrangements for this have to be made 24 hours in... More

the resort is just 5-10 mins walk to the lake shikotsu festival. we took the shuttle bus from sapporo jr station. they overlooked our booking of the shuttle bus, resulting a change of vehicle at chitose (to a car) n cookies/chocolate, so i am not complaining. we took the early morning flight. they helped to arrange a taxi, cost us... More

The time spent at the resort was the perfect way to unwind and relax and forget about the outside world. Great spacious room with comfortable beds and the service was excellent. We had a room with private bath and the staff were very helpful. Very well organised and the dinner and breakfast was also very good.

We had stayed in several Tsuruga Resorts in the past, and was always very impressed with the standard. Last month we decided to try Lake Shikotsu Tsuruga Resort Spa Mizu no Uta. The service was excellent, the free shuttle pick up from Sapporo station was punctual. Hotel reception was very friendly, room was spacious with lake view , onsens bath... More

We booked a room with private open bath. The room is gigantic and so nicely modern Japanese deco. It is very relaxing! And it also has a massage chair in the room! The hotel lobby has a big fireplace where you can grill marshmallow. There are multiple harp performances during the day/night. We enjoyed it very much after having a... More

After having a memorable stay at Kinnotake Onsen Hotel at Hakone, we were definitely looking forward to our second decadent stay here. To be fair, there is nothing wrong with the hotel. It just doesn't overwhelm you like what a good resort hotel should. We took the room type that comes with a private onsen. The room was expectedly big... More

We stayed for 2 nights in the room with the private onsen (2 adults and 1 toddler). It's definitely worth the money to get the room with the private onsen whether it’s hot-spring water (onsen) or regular water, as you get lots of space to stretch out, a rarity in Japan. We enjoyed this modern ryokan experience and it ranks... More

booked the room with private onsen and it is such an enjoyable moment. the english level of the staff are very limited but they try their best to make your stay as comfortable as possible. Highlights of the stay: -pick your own pillow from a selection -marshmallow over the fireplace -freah, healthy and tasty buffet dinner and breakfast -pudding or... More