Puteri Pacific is located close to City Square. But that is where the good part ends. My wife and I have been to Puteri Pacific twice. It has turned from bad to worse. It might have been good in the past, but now it has completely deteriorated. Rooms are old and worn out. Wires not concealed. Some connecting door locks... More

Friendly reception & jockey staff, good location, very wide selection for breakfast, good quality and tasty food. good location, you can walk to the mall nearby and theres a shoplots to buy any needs. hotel looks nice with a refurbishment done. very wide reception area. Should provide more sofas & chairs for customers to seat around the lobby. room service... More

Stayed at the hotel while attending a conference at Persada next door. My reservations were mucked up and were not resolved till check up. Rooms were dusty and rooms are in dire need of a makeover. Service was so-so. Would not stay here again.

I recently stayed here for three nights to attend a conference in the neighbouring Persada Johor Convention Centre. I arrived late in the evening but experienced smooth check in. I asked to change my room from a single to double occupancy room and was told twin singles was the only option available. I did ask if I could change rooms... More

i was given an unmade room ant the hotel staff was very rude. scolded me for checking in to a dirty room. was it my fault? the room was given to me by the front office. how was that my fault? stayed there for 4 days ant it was a disaster. mainly due to rude staffs. they should seriously re-think... More

I attended a conference at the Persada Convention Centre located next door (connected to the hotel by a short bridge). The hotel is in obvious great need of a major makeover as it is now old and tired. However, there are plans to do major renovations with the top couple of floors having already been refurbished and the executive lounge... More

I had originally booked to stay at the Citrus, only to found out it's a budget hotel (advertised as mid range). I am glad I switched to the Puteri Pacific after the first night. I had a very early check in and was upgraded to a family room. The staff at the Puteri Pacific are incredibly warm and eager to... More

Choosing a hotel during a business trip is not as easy as it looks like. It has to be within the company's budget, must be business friendly ie: free wifi, good bed to sleep in,good location and a good desk for working. This hotel has it all. The service is excellent compared to Thistle JB. i'm amazed from the time... More

This hotel was brilliant and the executive floor had the personal service everyone came back for. The executive floor has been renovated beautifully BUT they have put a man in charge that shouldn't be in charge. ie'Jay' He is trying to get all his friends to come from other hotels in the area so he has destroyed the actual best... More