Stayed at the hotel again. Room is average. Cleanliness was acceptable. However room service can be more efficient. I had a room without any towels. Waited for like 45 minutes and it did not arrived before I went out. The second time I called after I got back was much more quicker. I don't think there is nothing we can... More

Been staying for 9 night. Have given a chance to have my return trip but the services are still giving a shock. Its take me more then 20minute to check in due to only a "Trainee" in the Front Deck while believe the senior are at the back office (show face for less then a minute to say sorry to... More

Check in was decently done, with courteousness in greeting and request handling Rooms are old, some lights are not working (for my case, bath room mirror and work desk) Though rooms are available in good bargain price, but there should be better choices within same price range. Complementary carpark is a little walk away from lobby. Parking lot right in... More

The aircon barely works The piano in the lobby can be herd in your room The staf are untrained and very unprofessional The bed sheets are all torn, and the rooms are run down , the only good thing in the room is the tv The hotel has a bad smell and not inviting I sincerely do not recommend this... More

I check in at 2pm on 20th april for 1 nite. Booked 3 rooms 1411 1412 1413. Checked was very slow. The moment stepped in the rooms no bath, hand & face towels. No bath mats too. Waited 2 1/2hours but only bath towels given. Went to the pool & dissapointed when the staff said NO when I requested swimming... More

My first impression of this hotel was very dissapointing...carpark was full n i had to drive 3 times round the block n finally manage to park near a dumpsite.. The entrance to the hotel from the back like going through an alley..the lobby is clean but as soon as you are going to the room the centre courtyard is like... More

You may not believe me but this is what happened to me on 6th April. It was last minute so I called a few hotels in JB asking for vacancies. The Zon Regency told me they have plenty of rooms available and refused to accept my reservation. Since I am only an hour away on the road, I agreed to... More

Second time staying here. This time was a total disappointment. The hotel reception was full of trainee's so it seems that there are staffing issues/high turnover and the staff are not as friendly as before. We had a room initially on the 14th floor and it was dire. Housekeeping was not very good, the carpet not hoovered all over. The... More

My family and I went to Johor a few days back and stayed at Zon Regency for two days. We decided to go there as we were on a tight budget and it was near Singapore. The hotel is co-located inside a mall. The hotel encompasses level six and up while the mall was from the first level to level... More