We have reserved a family chalet in this hotel for April this year and were asked to make a deposit. Up until the deposit was made, the staff was helpful and quick at answering emails. Now the deposit is paid and we can't get hold of them. I have kept emailing them for a month now but only get automated... More

We booked this hotel through a hotel booking website because of many positive reviews. However, at the day we arrived, it took the local travel agent so long to reach them by phone and we were told that the hotel was out of electricity for 5 days therefore not possible for customers!! Ok, bad things can happen, so we sent... More

Firstly, let me say that we were aware that Kuala Tahan is "out in the sticks" & were certainly not expecting the same standard as 4-star city accommodation. However, a number of issues detracted from what could have been a more pleasant experience. We booked a double room, upstairs in the main house with balcony access & a shared bathroom.... More

We had a very pleasant stay at Travellers home, however it could have been a lot better with a few small improvements. Firstly its relaxing, quiet, clean( apart from our shared bathroom). The meals are wonderfully prepared and should suit most. The staff are friendly and helpful. Our double room was spacious , however the mattress was very thin, my... More

We booed Travellers Home because of good critics, but we were actually very disapointed. Guesthouse is about 3 km away from the river and the village, which is not aproblem, because there is a shutlle available for each activity you have. If they don't forget you of course, what happened to us. This was rather late, at around ten in... More

We choose it according to many positive reviews: it was very disappointing. Our cabin was in miserable conditions: a deep smell of mould greeted us when we entered the room, the linen may have bean clean but I'm not sure, as everything was smelling musty. There were only two worn-out towels, one for each of us. The bathroom was DIRTY... More

Travellers' Home is a great family and backpackers' inn just next door (and across the river) from Taman Negara. Although probably a little more expensive than the average backpackers, especially the family chalets, this inn provides excellent service in what is basically right in the middle of Malaysia's premier forest. Travelling as a family the simply furnished chalets were fine,... More

We really wanted to stay at this homestay, as it had been highly recommended in travel guides etc, but communication problems and the unhelpful attitude of staff (at least my perception) prevented us making a booking. It is probably a lovely place once you've managed to make a booking, so the owners should consider looking into that. I tried booking... More

Jack, the manager is a real plus to this simple but nice place and helps you organise your stay in beautiful Taman Negara, a stay that should last at least 2 days, meaning 3 nights (since it takes you 2.30 hours to reach the place by boat, quite q unique experience). The family chalets are simple and basic, no great... More