I have been staying here on business trips since 2007 and it used to be great until recently (past 1 year) their service has deteriorated badly. The rooms were not well kept, the moment i stepped in i saw a cockroach running around and I could smell the staleness of cigarette smoke in the air. I recently made a booking... More

Stayed here whilst on a Golf Tournament. Really nice room and the pool area was great. Majority of staff were extremely helpful. Food was OK, but on whole we went out to places for dinner. The breakfast was good and did have quite a variety. The only alcohol you could buy though was Beer but you could get something from... More

We travelled by car to Penang from KL with a 2 year old. The hotel was clean, the staff were friendly and helpful. The infinity pool was lovely. The kids pool was a little windy and deep, but the slides were great. The room was spacious and had plenty of seating. The bathroom had a bath and a shower which... More

Stayed there recently for a meeting. Room is spacious but extremely stuffy. Had to switch on the 2 unit of air conditioner full blast as there is no windows for a few hours before the room is bearable. Imagine this day and age and there is still a 21 inch CRT TV on the table in the room. Furniture is... More

Not a great luxury and could stand some refurbishing. But, overall great location, good food, generous breakfast, comfortable rooms, courteous staff and reasonable price. Elevators are slow and difficult to use.

We had a two-bedroom suite on the 12th floor 1. The room shows signs of its age and a lack of proper maintenance, marks on the walls, tired curtains, lamp shades fixed with sticky tapes, etc 2. Air-conditioning is not centralised, but 4 separate split systems. We had to keep them running all day to keep the room cool to... More

Overall a comfortable hotel. We had a room on the 32nd floor with views of the sea to the north and the hills to the south. A friendly group of hotel staff - they make you feel at home. My only complaint was 2 tiny cockroaches in the room. One dead roach (5 mm) was on the shower floor and... More

Free wifi in all areas of the hotel including rooms, restaurants and the ballroom. Signal strength is good and the speed reasonably fast. Breakfast buffet is pretty mediocre Room is spacious with jacuzzi. No toothbrush or toothpaste in bathroom so bring your own

We stayed here on a recommendation by a relative who lives in KL. Initially stayed in room 1603 which was rather tired looking with three TVs with poor signal. However Reception staff offered alternative room and helped us move in to 3503 shortly upon check in to a room which had been renovated. If I had a grumble then it... More