Well where to start... This place is great in every way, I spent 4 weeks in Penang and stayed at cititel for 3 of 4. I just loved this place and regret having gone to gurney drive to try something different, it was a huge let down as the service I received at cititel was hard to beat. Ok on... More

huge issue with the hotel was the smoking room on the 8th floor... There was a serious stench of smoke on entire floor and rooms on this floor ( we changed 2 rooms on the same floor and at last paid rmb 100 to shift on 18th non smoking floor)... Seems the cooling systems was not cleaned for ages...me and... More

Stayed here for a night with my wife. Despite arriving late at night, check in was seamless. I has booked a superior room via agoda understanding from the pictures that the room would be refurbished or renovated. However the actual room vary from the agoda room images. My room on the 11th floor didnt look much different from a standard... More

Stayed in cititel for 3 days, in may 2013. The hotel has a perfect location! Lots of food courts in the street! My favorite was the red garden, that is located To the left of the hotel. Just in front of the hotel, on the other side of the road, is a bus stop, where you can take the free... More

Have been to Penang 16 times over 30 years and still enjoy visiting family and to eat!!! Stayed two nights at Cititel and thoroughly enjoyed our stay. Agoda doesn't ask if you want smoking or non smoking so no standard non smoking rooms available a quick referral to the supervisor and a complimentary upgrade was offered to the 12th floor... More

Stayed here for 3 nights in early March. Very Good value. Lobby is very nice. Front desk is very friendly and even gave us wifi password before we checked in (We got to Penang very early in the morning. ) Room is clean and comfortable. Hotel is steps away from Red Garden Hawker Center, our favorite place to eat in... More

Stayed here for two nights with our 3 youngish children. On check in we were offered to upgrade our Standard rooms as that was the only way to secure interconnecting rooms. We are glad we paid the modest price and did this to a Superior room as it also gave us a king size bed in one room and a... More

We booked a superior twin room from the hotel website and were pleasantly surprised to get quite a large room with sea view on the 10th floor :) The room was clean, which is most important to us. The bed was comfortable. The lobby was huge, as some reviewers commented. The hotel is located close to one of the free... More

Stayed here three nights and found the standards high throughout my stay. The staff were very polite and helpful, the breakfast was excellent and the room was clean and well equipped. The hotel is well placed for exploring George Town with plenty of nearby bars/restaurants. I thought the room price to be very good for the quality. I would definitely... More