The hotel itself is fine ( dated yes, but clean and you are after all in transit ) and the shuttle service is very good, really is less than 10 mins to the hotel.
The food offer for dinner is really grim. A hideous luke warm buffet that is over priced and really not what you want after 12 hours...
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Thank you for staying with us; we are appreciate your kind feedback and comments about your experience at Concorde Inn KLIA. We will look into the diversifying food quality for dinner and we will continue to look into ways of improving our services & facilities. We hope you will continue to stay with us during your future visit to Malaysia.
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On arrival we had to find our way to our room late at night reminded me of Butlins Chalets !! Inside was very dreary needs modernising carpets were stained it was clean but very basic its ok if you only want to stay overnight whilst travelling on somewhere else I did see some moderniseation going on in some rooms the...
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Thank you for taking the time to provide your kind feedback and comments. We are always striving to improve our services to our clients in order to ensure that you have a pleasant and memorable stay with us. As you have seen and mentioned, we are in the midst of upgrading and refurbishing our rooms; but as this is being...
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Arrived in KL at 2 am before another flight next day afternoon. Booked hotel online and found it good. The room has been refurbished since the last time I stayed here with the major improvement on the door system and the toilet/shower.
Loved the selections at included buffet breakfast while people-watching the tourists wobbling at the buffet table again and...
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It is always pleasure to welcome returning guests and we are pleased that you have noticed the changes made to the facilities. Enhancements and improvements are a continous process here at Concorde Inn KLIA and we hope you will visit us again in the near future and continue to enjoy your experiences with us.
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Basic hotel with basic service - If you just need a bed to sleep before your next flight, this is the place to be. Pool is full of frogs and breakfast is very standard for RM$24 per person. Staff are polite and their 24 hour cafe was helpful especially when you arrive at wee hours with hungry teens!! It's noisy...
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Thank you for your kind feedback. Due to our location close to the nature, we are unable to be completely free from insects and such; however, our Housekeeping Department is diligent in ensuring that the hotel premises are as clean as possible. This is includes the pool area as well. Following your comments, Housekeeping Deparmtne thas been informed to be...
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This proved to be fine for a short stopover. I arrived at the main KLIA terminal at 21:00 and was due to fly out from the same terminal the following morning at 10:00. The courtesy airport-hotel-airport bus ran every 30 mins and it was only a 5-10 minute drive (I'm not sure how convenient this hotel is for those arriving...
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Thank you for staying with us and we are appreciated the time taken to provide your kind feedback. The comfort of our guests are always our primary concoern and we always strive to ensure that all your needs are met during your stay with us. It's also pleasant to have a guest as understanding as yourself and we thank you...
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Hotel has all the features you need before and after flight. The breakfast was served as early as 4am, as our flight was early in the morning. Try to book a hotel closer to Air Asia terminal if you fly with them, as a minibus from the hotel is for two people and the don't offer any other transport early...
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Thank you for your kind feedback. We are regret to inform that we are not provide complimentary shuttle service to the LCC Terminal at this moment; we're also regret that our staff can't provide the number of private taxi company as per the Hotel safety & security policy. Once again our sincere apologies for the inconveniences you have experienced and...
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This is the cheaper of the two main airport hotels, and it shows. The basic layout puts one in mind of a Butlins resort - the rooms are like chalets, laid out alongside paths, rather than being contained within a single hotel building. There are steps leading up to a lot of the rooms so bear this in mind if...
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Thank you for your time in communication the comments. We regret to note that you have not had an all too pleasant stay while you were staying with us recently. In our efforts to achieve a level of service whereby guest expectations are being anticipated and met, we obviously have faulted on a number of occasions, as you have duly...
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We travelled as a family with 6&8 yo.
Arrived late afternoon with a 630am flight following morning.
My sister-in-law and partner paid $75RM from LCCT to central KL by taxi this is 70 minutes. We were charged 80RM by this hotel for the 11 min journey to LCCT - given the hour of our departure & kids in tow we...
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We are regretted that you didn't have a pleasant experience while staying with us recently. With regards to the LCC Terminal transfer, the tour desk charges RM20nett per pax and RM5nett per luggage per person per way and there is 50% surcharge for midnight transfers. However, the Hotel does offer the "LCCT Stopover Package", where it's RM15 extra in addition...
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I stayed here for one night on my way back to my home destination after spending a few nights in Langkawi. It was a nice, hassle free hotel, I payed £50 which included breakfast. The hotel has a useful shuttle service to the main airport terminal every 30 mins which is also handy. the room was nice and clean and...
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Thank you for staying with us and for taking the time to provide your kind comments on your experience. We value the input and feedback of all our guest and hope to be able to continue taking care of your comfort always, we are looking forward to welcome you to Concorde Inn KLIA in the near future.
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Our room was in 'Terminal 7'. Felt and looked like 'Jail Cell Block 7'. It was just like I imagine walking through a prison, really long dimly lit corridor with door after door on either side. Absolutely zero appeal and rather scarey looking. There are rooms in the hotel that open out onto a garden area but obviously we weren't...
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It is unfortunate that you didn't enjoy your stay with us. We are currently in the midst of renovating our rooms but we will take your comments into consideration for future reference. However, we are pleased to know that you have enjoyed the pool. We make every effort to ensure that our guests have a comfortable and pleasant stay with...
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