We arrived for a business trip and found the hotel very comfortable. Gym and spa was great and Conways bar an experience. The negative was the room service menu which was poor. Enjoyed the experience, the staff were terrific and service first class.

I've stayed here a few times for business with my father. I think I've gone roughly 5 times? 5 or 6? I've started to lose count. It's beautiful! I love having drinks at the lobby. The rooms are nice and the staff are sweet as well. I had a little trouble with the wifi and room detail (reserved no smoking... More

This is one of the best buffet I attended together with my teamates..Everything was perfect..Since this was considered as one of the top noth hotel here in Manila and its worth it..From the main entrance, the place was overwhelming, the staff are great wearing undying smile even you can from there eyes the tiredness but continously showing positive atttide....WOW.....it was... More

The staff here, in my experience, were as gracious, friendly and charming as the Philippino people we met in town. There was a natural good humour to the service which never felt cloying. Rooms were neat and comfortable, open spaces were generous with plentiful seating areas for meeting. The breakfast buffet was extreme in its variety (local and European) -... More

We got off the plane in Manila and missed the man picking us up he was there but we were so busy looking around we missed him eventually caught up to him. After being lead to an airport lounge where it was blissfully cool the wonderful staff took us the our hotel. We were greeted with armed guards and sniffer... More

This is a great hotel for business travelers. They have the best breakfast buffet with all types of international choices I really enjoyed the selection of fresh juices each morning. The hotel also has amazing restaurants. The shrimp in orange sauce at Shang Palace was superb. There are several other restaurants and shopping in walking distance. This was my second... More

This was my first trip to Manila and the Philippines so I was somewhat apprehensive since I would be working in the business district - Makati City for 10 days. Luckily I was traveling with a seasoned Manila visitor but she usually stays at the New World hotel. I knew very little about the Shangri-La chain but I had heard... More

From its stunning views & direct to business district, competent and attentive staff and its large family suite this hotel cannot be faulted. Relaxing swimming pool - many a 5 star hotel weakness. Concierge welcome us with great smile.. We even were provided an extra-early room service breakfast free of charge as we were missing our breakfast to get to... More

Excellent hotel...some quick highlights... + Everyone is very focused on pleasing the customer + Great restaurant choices in the hotel + Although the rooms will soon need a refresh, still very nice and comfortable + Great location + Spa is wonderful, 24/7 service