The hotel was booked by our client and they could not have done a better job. Everything worked wonderfully from the pick-up at the airport all the way to the check out a few days after. The staff did absolutely everyhting to make me feel comfortable. It is difficult to pick up anything or anyone that would have exceeded the... more

I just completed a lovely three night stay at the Mandarin. Not sure what some of the other posts are referencing regarding "outdated rooms," as my room on the 16th floor appeared newly renovated. Perhaps those reviews were written prior to the renovation. The Mandarin's staff are very attentive and responsive without being on top of you. A reminder to... more

We only stayed here for one night (wished we were able to stay longer!). Service was perfect. Breakfast buffet was delicious. They really are a very well-oiled machine. I can see why some travelers would call it a bit dated. Luckily, the room we got did not seem dated at all. (I guess it wouldn't hurt to make a request... more

Stayed for three nights on business. Reserved the executive floor which provided access to the lounge etc. The staff particularly in this area where professional, efficient and friendly. As we where working to tight time lines, there was a great deal of assistance required by the executive floor staff. Nothing was too much to ask. Excellent. The food was as... more

This hotel lies in the business district of Manila. They have nice rooms especially the club rooms. Try to ask for a complimentary upgrade. The buffet breakfast is like brunch with lots of choices to choose from. It have japanese, philippine, and international cuisine and includes a carvery. The breakfast is usually included in the hotel price. They have a... more

Stayed in hotel with family, check in was quick. Requests for extra towels and pillows were attended to promptly. The room was clean and in good condition, but I do understand why some reviews mention it needing renovation. Staff were courteous. The breakfast selection was excellent. My nieces and nephews loved those two pool attendants who looked after them while... more

We just returned from a 10- night stay at the Mandarin Oriental Manila. Reading reviews that the hotel is “faded,” I guess the floor in which we stayed was recently renovated because everything was great. Carpets inside the room and in the hallways were bright; the chair pads showed no wear-and-tear yet. Hallways were well-lit, too. Besides cleanliness, my greatest... more

The property has great potential. The food in the restaurants is excellent. The staff is cordial and the service is exemplary. However, the property is in bad need of renovation. The carpets are stained, wripped, faded and patched together. The furniture is extremely dated. The beds are pretty old. This is not what I would expect from this brand. more

Hi, I am writing this to comment about the recent event we had at the Mandarin Oriental Makati. I would normally not bother myself with sending any feedbacks but an incident that happened in the event has affected the way we see the service of your hotel. On December 13, 2009, my parents celebrated their 40 wedding anniversary at the... more