This is what I say...Fake Hotel or trying hard to be a hotel. You will really feel the un-experienced management style from this property. Breakfast food/options is totally CRAP! Need to change the entire management team specially your chef if you have one! But I don't think that this hotel can afford a chef... TOTALLY NOT RECOMMENDED!

Breakfast food terrible. for 2 mornings was the same Dory Dory fish Fillets, then very salty pork loin for next 2 days.pineapple was sweet but oooh so limited(maybe 1 fruit)for whole hotel.Guys unless you're a fan of eggs- only thing decent but the lovely cook broke my Sunny side up egg and overcooked (burnt) the bottom! Bath items so limited... More

My name is Ed San Luis and I just checked out of Lancaster today March 29 2013 while waiting for clearance at the lobby. The front desk made me wait for 10 min without telling me that I'm not clear to go. After I've asked why am I not clear I was informed that it is because of a stain... More

I had the pleasures of staying at Lancaster Hotel in Manila 2 years ago and because of that I booked to stay at Lancaster in March 2013. That decision turned out to be a big mistake. Two years ago this was a wonderful, clean and well-maintained hotel but now the standard has dropped, the room we stayed in was not... More

Nice view at the top but too restricted. You can't get to some parts of the hotel without transferring to another set of elevators. The housekeeping is terrible... You can't even get a decent set of toiletries for additional occupants in the room. There were 3 of us in one room but the toiletries they gave were good for only... More

Stayed here after our flight. The hotel might look elegant but its not. The room is okay but you'll not feel like youre in a hotel its like a condo. We got a free upgrade from studio to one bedroom suite. No free wifi on rooms except in the lobby. Towels are worn out. Incomplete bathroom toiletries. The ac on... More

I stayed for one night at the Lancaster Hotel in Manila. The location on Shaw Boulevard would be better if not for the constant stream of heavy traffic lining the streets outside. My cousin and I shared a junior suite, which was a decent size. Staff were very quick in bringing an extra bed and extra towels and check in/out... More

The place is very clean and big although it's quite pricey for this type of hotel. The bus service that they claim they have has schedules which they do not post on their website or promotional materials. The receptionist also don't have a smiling and welcoming attitude. There's also a free buffet breakfast but it's so ordinary for its price.... More

I have stayed in this hotel three times since it is convenient for my customer to pick me up. This is the only reason to stay, as the location is not good to the Green Belt area. Staffs are friendly but lack any sort of proper basic hotel training. For check in / check out it always takes at least... More