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Sampaguita Suites JRG

2.5 of 5
JRG Building, Gen. Maxilom Avenue | 2nd Floor, Cebu City, Philippines
Hotel amenities
Sampaguita Suites JRG
Ranked #40 of 68 hotels in Cebu City
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61 reviews from our community

    Trip type
Traveller rating
    3
    20
    20
    9
    9
Date Rating
Killeen, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 May 2013

I don't usually write reviews on hotels unless rightfully deserved. I stayed at this hotel in early March of 2013. First off, the actual condition of the hotel rooms do not rightfully do the website's pictures any justice. Secondly, I decided to leave the hotel early and cancel the rest of the duration of my reservation. The receptionist informed me... More

Was this review helpful? Yes
Manuel P, Public Relations Manager at Sampaguita Suites JRG, responded to this review
22 May 2013

We're so sorry to hear about your sad experience in our hotel. And we would like to extend my apologies for the delayed response to your review. I just wanted to make sure that all bases are covered as much as possible. With regards to your refund, we are pleased to inform you that your check is ready and can... More

usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 May 2013

i stay at this hotel from 11 to 22 april 2013 ..good location and the staff was very helpful..and the room and hallway kept clean..major problem was ..the clothes cabinet was too small...no shower curtains (things got wet) the room was so small rate was 998 pesos per (get what you pay for i guess) my room was located away... More

Was this review helpful? Yes
Manuel P, Public Relations Manager at Sampaguita Suites JRG, responded to this review
22 May 2013

Thank you very much for your review. Maybe next time, you should try our other bigger rooms or maybe ask the front desk to show you around the other rooms. Thank you for your comment on our linen and towels. Thank you too for taking notice of our good location and convenient surroundings. We hope to see you again on... More

Preston, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 11 April 2013

I have stayed in this area of Cebu several times over the last 10 years. Noticed the Sampaguita suites and thought it looked nice. Found their web site and booked a double room for 3 nights from March 15. First room they gave me, same floor as reception, on the landing next to the coffee shop, had only a tiny... More

Was this review helpful? Yes 1

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Davao City, Philippines
1 review
2 of 5 stars Reviewed 7 April 2013

I was not able to go to Cebu yet and as i tried to search for a hotel near the tourist spots, I'd say the location of this hotel near Osmeña is excellent, however, when i tried to call and inquire further about the rooms, the attendant was a little bit impatient when being asked. Now I am having a... More

Was this review helpful? Yes
Manuel P, Public Relations Manager at Sampaguita Suites JRG, responded to this review
8 April 2013

Thank you for your comments. We are so sorry to hear that you have been disappointed by the way our front desk handled your phone inquiry. We will immediately inform our supervisor to look into this incident and advise front desk to practice proper courtesy and congeniality in answering all phone calls. We suggest that you try calling the hotel... More

Cebu, Philippines
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 April 2013

Alot of my previous complaints at JRG such as FALSE ADVERTISING, dusty rooms, extra charge for more than 1 sheet, and bad front desk service were the samer here. At the previous location there was blatant false advertising on their website. Also, they only gave one towel per room although there were two beds and i paid for two people.... More

Was this review helpful? Yes 1
See 12 more reviews by TravelerJoe77 for Cebu City
Manuel P, Public Relations Manager at Sampaguita Suites JRG, responded to this review
4 April 2013

It's very sad to hear that you had another unpleasant experience in another one of our hotels. We have already rectified and updated the wifi ad on our website about 2 weeks ago. Thank you for giving attention to this matter. I have already informed our supervisor about your concern and we will do our best to serve you better... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 31 March 2013 via mobile

We'd booked online to this hotel for a standard room (4D/3N). Great location and services! Helpful and gentle staff. The room is clean and they did a room cleaning daily on request. There's a 24-hr grocery store just outside the hotel and many other stores, restaurants and fastfoods nearby. The only thing is that the room is too small and... More

Was this review helpful? Yes
Manuel P, Public Relations Manager at Sampaguita Suites JRG, responded to this review
2 April 2013

We would like to thank you for your review. We value your comments and suggestions and appreciate the inputs you have made about our hotel. We will definitely look into the problem about the air conditioning and tell our maintenance crew to make a regular preventive maintenance inspection to avoid problems with our guests. On your return to our hotel,... More

Cebu, Philippines
2 reviews
1 of 5 stars Reviewed 27 March 2013

So I stayed at this hotel 2 years ago but when I came back this week I was shocked at how low level the service was. For the most part they have students behind the desk, who like to say things they don't know the answers to. So don't bother asking the staff. First day I came in from Bangkok... More

Was this review helpful? Yes
Cebu City
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 24 February 2013

No hotwater in the bathroom. Electric water heater was out of order Reception service was OK(front desk) I booked the Hotel on Feb 17, on 18th and 19th of Feb, I tried to cancell the Room of the Hotel but cud not access!! and Finally I stayed the Hotel

Was this review helpful? Yes 2

Review collected in partnership with Easytobook.com

Manuel P, Public Relations Manager at Sampaguita Suites JRG, responded to this review
25 February 2013

Thank you for spending time to send this review. You could have requested for a room transfer at front desk and we would have willing moved you to another room. I hope that on your return to Cebu, you will still be a patron of our hotel and we'll do our best to serve you better. More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 February 2013

I stayed here twice in January 2012. Having read reviews online decided it would be a good punt but being conservative I booked the single room so I wasn't wasting too much money if it turned out to be bad. Also I was arriving at 2am in the morning so only needed somewhere to sleep and shower. All the reviews... More

Was this review helpful? Yes
Manuel P, Public Relations Manager at Sampaguita Suites JRG, responded to this review
4 February 2013

Thank you very much for your generous rating despite having a sad experience with our wifi service. Unfortunately, the local telephone company has not yet attended to our complaint but for sure we will follow this up. We're happy to hear that you choose to keep coming back to our hotel. We hope that in your return, the wifi service... More

Hemel Hempstead, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 7 December 2012

Cheap basic clean accommodation in Cebu city centre. No restaurant but not really needed as so many places to eat close by. The basic rooms include cable tv, temperamental wifi and noisy aircon. All this for just over £15 per night for a couple (998 pesos)

Was this review helpful? Yes 2
Manuel P, Public Relations Manager at Sampaguita Suites JRG, responded to this review
8 December 2012

Thank you for your review. Actually, we do have a restaurant that operates round the clock that serves simple basic dishes. We're so sorry to hear about the air conditioning. We'll take a look at that room and have Maintenance check it. It would have been better if you'd let the staff know about this so that front desk could... More

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Additional Information about Sampaguita Suites JRG

Also Known As:
Sampaguita Suites Jrg Hotel Cebu City
Sampaguita Suites Jrg Hotel
Sampaguita Hotel Cebu City
Sampaguita Suites JRG Cebu/Cebu City
Address: JRG Building, Gen. Maxilom Avenue | 2nd Floor, Cebu City, Philippines
Region: Philippines > Visayas > Cebu > Cebu City
Amenities:
Free High-Speed Internet Free Parking Kitchenette Room Service
Hotel Style:
Ranked #40 of 68 hotels in Cebu City
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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