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Sheraton Xi'an Hotel Reviews, China/Shaanxi

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Sheraton Xi'an Hotel

4.0 of 5
No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Hotel amenities
Sheraton Xi'an Hotel
158 traveller photos
Ranked #25 of 1,525 hotels in Xi'an
4.0 of 5 stars 596 Reviews
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596 reviews from our community

    Trip type
Traveller rating
    155
    314
    106
    14
    7
Date Rating
Sarnen
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Very good breakfastbuffet”
5 of 5 stars Reviewed 10 May 2013

Arrived with a tourgroup early in the morning and we went for breakfast. We were very surprised what this hotel offered for breakfast. Everything from Continental, European, Chinese, Japanese etc etc. Staff was friendly and fast. Thank you !

Was this review helpful? Yes
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review
13 May 2013

Greetings sarnentraveler, Thanks you for choosing to staying in Sheraton Xian Hotel and taking time to share your experience with us. We are so happy to hear that you had a pleasent stay with us and look forward to see you in future. Our breakfast buffet has always been highly recommended by our guests with a wide range of selection... More

Shanghai, China
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Very good stay at a reasonable rate”
5 of 5 stars Reviewed 6 May 2013

Extremely attentive and polite personnel. Old property but well maintained with rooms that are up-to-date. Slightly old showers. One of the most varied breakfasts I have had with a good choice of western, Japanese, Chinese and Korean cuisine.

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review
13 May 2013

Greetings MattB6, Thanks you for choosing to staying in Sheraton Xian Hotel and taking time to share your experience with us. We are so happy to hear that you had a pleasent stay with us and look forward to see you in future. Our breakfast buffet has always been highly recommended by our guests with a wide range of selection... More

Baguio City, Philippines
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Five Star service all the way”
5 of 5 stars Reviewed 30 April 2013 via mobile

Stayed in this hotel on the second leg of our China tour from Beijing via bullet train from April 29 to May 1, 2013. The staff are very nice and speaks better english than hotek staff from Beijing. Special credit goes to the lady at the front office staff who helped us fix our room safe she was very attentive... More

Was this review helpful? Yes
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review
2 May 2013

Greetings amboy_g: Thank you for choosing Sheraton Xian Hotel and taking time to share your experience with us! We are so happy to hear that you had a pleasant stay here and felt comfortable in our hotel. We will keep working on improving our hotel facilities and providing more professional and personalized service for you! We hope to welcome you... More

Brisbane, Australia
Top Contributor
71 reviews 71 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
“Nice hotel in Xian”
5 of 5 stars Reviewed 30 April 2013

Modern, with good service and a really good asian and western breakfast. we arrived by coach to the back of the hotel, late at night and they had to find 24 rooms in a hurry after another hotel didnt work out The rooms are lovely, every bit 5 star and the hotel was keen to please, we enjoyed it

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review
2 May 2013

Greetings BarryJ_100: Thanks you for choosing to staying in Sheraton Xian Hotel and taking time to share your experience with us. We are so happy to hear that you had a pleasent stay with us and look forward to see you in future. Our breakfast buffet has always been highly recommended by our guests with a wide range of selection... More

Beijing, China
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
13 helpful votes 13 helpful votes
“Convenient Location with Good Service”
4 of 5 stars Reviewed 25 April 2013

Sheraton Xi'an has a good location just a few kilometers outside the west gate of the city wall. It's not far from the high-tech development zone, which is only a few minutes drive away, This hotel was built more than 20 years ago, so the rooms are not as big as some of the newly opened hotels such as Shangri-la... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review
2 May 2013

Greetings AlanTam25: Thanks you for choosing to staying in Sheraton Xian Hotel and taking time to share your experience with us. We are so happy to hear that you had a pleasent stay with us and look forward to see you in future. Our newly renovated Club Lounge offers you the chance to upgrade to a higher level of comfort... More

USA
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Arrival started off poorly but customer service (Sophie He) and the awesome room won us over!”
5 of 5 stars Reviewed 27 March 2013

First off, I chose the Sheraton Xian mainly because I'm a gold SPG member and I'm a points junkie and wanted free internet! Our room was super reasonable when booked back in the US for roughly $120 a night so how could we go wrong. Well, we arrived to Xian just a day after landing in Shanghai, exhausted and jet... More

Was this review helpful? Yes 1
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review
28 March 2013

Greetings Livetotravel2000: Greetings Geoffoster, Thank you for staying in Sheraton Xian Hotel and taking time to share your experience with us. Sheraton Xian Hotel as the first international 5-star hotel in North-West China is always working on improving hotel facilities. Please accept our sincere appologize for the power-off and any inconviance that had caused. We are keeping improve our service... More

Namur, Belgium
Top Contributor
78 reviews 78 reviews
45 hotel reviews
Reviews in 46 cities Reviews in 46 cities
37 helpful votes 37 helpful votes
“Staying there is highly recommended”
5 of 5 stars Reviewed 28 February 2013

I was very much impressed by this hotel, mainly for the beautiful rooms and other interior spaces. The colors and quality of the materials used for the interior decorations are exceptional: wood panelling, black, yellow and sepia marmors are used, giving an impression of warmth and harmony rarely found. The rooms are of nice proportions and of adequate size. Everything... More

Was this review helpful? Yes 3
See 6 more reviews by raobert for Xi'an
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review
4 March 2013

Greetings raobert, Thanks you for choosing to staying in Sheraton Xian Hotel and taking time to share your experience with us. We are so happy to hear that you had a pleasent stay with us and look forward to see you in future. Our breakfast buffet has always been highly recommended by our guests with a wide range of selection... More

New York City
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
“Great Hotel with Western Standard in the heart of China”
4 of 5 stars Reviewed 25 February 2013

I have stayed at this Sheraton several times when visiting Xian and have never been disappointed. The rooms are up to Sheraton quality standard and restaurants serve a wide variety of western/chinese foods. It is located just outside the city walls so the traffic is not a hectic as found inside the city walled area. The gym is set up... More

Was this review helpful? Yes 2
See 3 more reviews by Lazla for Xi'an
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review
28 February 2013

Greetings Lazla: Thank you for choosing Sheraton Xian Hotel and taking time to share your experience with us! We are so happy to hear that you had a pleasant stay here and felt comfortable in our hotel. We will keep working on improving our hotel facilities and providing more professional and personalized service for you! Our Gym well known as"Sheraton... More

Suzhou, China
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“Nice hotel, rooms just ok.”
4 of 5 stars Reviewed 2 February 2013 via mobile

Food great, service good, checkout slow, bed awesome, bathroom old and shower terrible, good value for 700 rmb per night and I cannot understand why they cannot have reverse cycle air conditioning as the temperature in the bedroom was so hot and non adjusting. Plus windows could not open to let fresh air in.

Was this review helpful? Yes 1
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review
4 February 2013

Greetings Geoffoster, Thank you for staying in Sheraton Xian Hotel and taking time to share your experience with us. We are truly sorry that the hotel did not meet your expection. Sheraton Xian Hotel as the first international 5-star hotel in North-West China is always working on improving hotel facilities. Please accept our sincere appologize for any services shortfalls and... More

Ponta Grossa, PR
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
50 helpful votes 50 helpful votes
“Old but still good”
4 of 5 stars Reviewed 1 February 2013

Just arrived from china and stayed at sheraton xian..great food and service bit a little far from everywhere interesting.The rooms are a bit dates and there is no wifi just at the lobby.Do not go to a " Western style" restaurant just across the street,that is a dark and smoky place, no one speaks English and it ran out of... More

Was this review helpful? Yes 1
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review
4 February 2013

Greetings blondcybu: Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. Thank you for taking time to share your experience. We will keep working on improving our hotel facilities and providing more professional and personalized service for you. And our restaurants have always been highly recommended by our guests with a wide... More

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Additional Information about Sheraton Xi'an Hotel

Also Known As:
Sheraton Xi An
Xi An Sheraton
Sheraton Xi'an
Xi'an Sheraton
Sheraton Xi'An Hotel China/Shaanxi
Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Region: China > Shaanxi > Xi'an
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 1,525 hotels in Xi'an
Price Range: $
Hotel Class:4 star (4*)
Reservation Options:
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Sheraton Xi'an Hotel
No.262 Fenghao East Road, Lianhu District
Xi'an 710077
China
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