We had a good stay here, but it is rather overshadowed by the company, the Grand Mercure and the flashy Sofitel. Our greeter at the desk, Laurence, could smile a bit more and didn't really seem too keen to help us with a minor problem with our booking. Everyone else was excellent. Couple of tips - you can use the... More

We stayed here for two nights on toe way to Beijing. We had a god-awful experience with the cab driver from the train station to the hotel - we printed the address in Chinese as per the hotel's website, but the cabbie could not find the place, so we ended up having to walk for a good 20 minutes after... More

Booked 2 rooms at the hotel for 3 travellers on April 29/13 for 3 nights. As per previous reviews, we advised out cab driver to take us to the Sofitel. Once there, the bellman at the Sofitel wheeled our suitcases a short distance across the courtyard to the Mercure. One room was upgraded to a suite. Both rooms were comfy,... More

Stayed 3 nights at the Hotel. Room was nice and clean and the staff were friendly and spoke good english. The Breakfast had fresh fruit and cereals and you gets eggs made to order and other options available. All guests can use the swimming pool located in the sofitel hotel located in the square. You can get to the the... More

I enjoyed this hotel. even a mix up with my on line reservation, the friendly staff worked it out. the room was excellent and affordable. clean and comfortable bed. great bathroom facilities. and super super staff. from front desk to bell hops. door men, etc. the bell hop literally ran to the street to get us a taxi during the... More

A very nice hotel, clean and comfortable overall. We stayed in this hotel for 2 nights mid September 2012. The staff kindly moved my husband and me to a double room, we were initially designated a room with 2 single beds. Also we had a slight problem with the air conditioning and the staff were very fast in attending to... More

I were late check in about 3 am. but it not problem. I am Accor Platinum member and they upgrade my room to the next category. Excellent staff and room. Fast wifi and LAN access. The hotel not far from Bell Tower you can take bus number 32 or 603.

We stayed at Xian for 3 days and we really liked the Hotel. The rooms were clean and comfortable, the breakfast spread was good and the thing which we really appreciated was the friendliness of the staff at the reception. They went out of their way to help us plan our stay in Xian and also help us with travelling... More

We only had the opportunity to spend one night at this lovely hotel on a private week long tour in China, which is a shame because we didn't want to leave. It's central location is excellent, in a cluster of other hotels with excellent facilities available for our use. The room was immaculate - clean and absolutely beautiful. The bathroom's... More