When I checked out at the lobby, a woman printed out the itemized costs and then she wrote down additional 97 yuan. I asked her what this addtional cost was for and she said it was for the tooth-brush and tooth-paste in the room. The room has condom, vibrator, and other expensive drinks to trap visitors. The room has USB... More

The hotel employed the bait and switch tactic. They showed us a big room when we booked but gave us a small and shabby room when we checked in. The door of its closet cannot even be opened. After we complained, they switched us to a big room but a smoking room even though we specified a non-smoking room. The... More

I write this based on having gone directly from the JW Marriott in Shenzhen China, to the New Era Hotel in Kunming, to this hotel. Obviously the standards associated with JW Marriott and that chain are much different then this, and many other hotels in China. I found that according to the locals, this is a very nice hotel (not... More

Hotel lobby looks like 5 stars hotel. When you get into the room it is 3 stars hotel. Bathroom very small just like 3 stars hotel. Even some 3 stars hotel bathroom better than this hotel. If you expect 5 stars hotel, don't stay at this hotel. I just don't know how they give this hotel 5 stars..

For the amount I paid for those hotel, I can actually get a better choice (which I did later). Granted that this hotel is not a hell-hole and it's somewhat adequate, I must say it failed in many aspects and reeks of state-owned enterprise inefficiency and nonchalance. The room is actually very tired-looking and the corridors and the lobby dimly-lit... More

The Horizon Hotel is officially a five star hotel, but service is far from it. Amazingly the last Non Chinese review was from 2006, so the overall score should be seen from a Chinese viewpoint. Check-in / Check-out Checkin took thirty minutes whilst staff wondered what to do with me - 13 staff behind the counter just giggled at the... More

This 5-star hotel is located in the city centre, very close to the city square and all the shopping around it. The rooms are big and very clean and staff quite helpful, despite the fact most cannot speak English very well - if at all. My biggest complaint would be that I found the bed way too hard for my... More