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Oakwood Residence Hangzhou

4.5 of 5
No.28 Jiaogong Road, Hangzhou 310012, China
Hotel amenities
Oakwood Residence Hangzhou
Ranked #15 of 1,553 hotels in Hangzhou
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102 reviews from our community

    Trip type
Traveller rating
    53
    42
    5
    0
    2
Date Rating
Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 May 2013 NEW

Oakwood Residence Hangzhou is located in a quiet, upscale residential guarded area. It is conveniently located about 10minutes to Westlake by taxi and offers guests comfortable rooms and good service. Our party of four took two rooms which included buffet breakfasts and we were surprised by the quality of food served during the breakfasts. The Business Center took care of... More

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A TripAdvisor Member
3 of 5 stars Reviewed 24 March 2013

I am a regular Customer to Oakwood Hangzhou. I am so dislike the clarks working at the front desk at most of my stay. They are not trained well and do not know how to treat their customer in a respect way. For example, One tall Skinny girl got a room in 6th floor where just facing a noisy construction... More

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Review collected in partnership with Oakwood

Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
29 March 2013

Thank you for your comments. We appreciate our guest feedback as a way to improve our service. We have reviewed your comments with our Front Desk team so as to implement a policy to ensure that this sort of unfortunate incident does not occur again in the future. We look forward to welcoming you back to the Oakwood Hangzhou on... More

Burlington, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 23 January 2013

I travel in China on business every 90 days and have experienced a wide variety of hotels. Some, quite good and others you wouldn't wish on your worst enemy. I look forward to my one or two nights in Hangzhou because of this hotel. I have always experienced a pleasant welcome, a room that surpasses my expectations, food that is... More

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singapore
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 23 January 2013

One of my best hotel experience in china. The one bedroom suite I stayed has everything I need (kitchenette was very well equipped and stocked). Big room and living room. Only minus point was the rain shower that do not work too well, it sprays water everywhere and not 'rain drops'....

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Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
26 January 2013

Greetings from Hangzhou. Thank you for your rave review as well as your comments about our rain forest shower. Our team will be sure that our guests enjoy a rainforest shower not just drops! We look forward to welcoming you back to the Oakwood Residence Hangzhou soon. Cheers More

A TripAdvisor Member
5 of 5 stars Reviewed 19 January 2013

I am a regular guest at Oakwood, Hangzhou. The service continues to improve. The quality of food has improved. Above all, Laura in reception is excellent. She is always exceedingly polite and efficient and deserves special mention.

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Review collected in partnership with Oakwood

Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
21 January 2013

Thank you for your kind remarks. We will share your positive feedback with our team and, in particular, Lara. We look forward to welcoming you back in the near future. Cheers. More

HANGZHOU
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 January 2013 via mobile

We use this hotel for our overseas staff and customers when they stay in Hangzhou. The rooms are excellent large self contained apartments. Rates are good for what you get. Home to many expats who are staying a while in Hangzhou

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See 5 more reviews by Neil M for Hangzhou
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
9 January 2013

Neil, Thank you for your positive remarks about the Oakwood Hangzhou. Please do not hesitate to contact me directly if I may be of any service in the future. From all of us at the Oakwood Hangzhou we wish you and your family all the best in 2013. Cheers, Brian More

Sydney, Australia
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 18 December 2012

I was stationed in Hangzhou for 3 months to complete a project where I wasn't able to find an apartment to my liking so I chose to reside in this fine establishment within 10 minutes walking distance to my office in the CBD. I chose the 1 bedroom suite on level 5 which had higher ceiling than normal and a... More

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Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
19 December 2012

Leo, Thank you for your gracious compliments. We will share your kind remarks with our entire team. From your side, your were a marvelous guest and friend. We all miss you. Best wishes to you and your family for a Merry Christmas and Happy New Year. Cheers, Brian More

Zonnebeke, Belgium
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 16 December 2012

Hangzhou is a special place in China: its main tourist attraction, a huge lake surrounded by smaller mountains is attracting the higher class in the country for holidays. The hotel is located in the city center in a compound area. Rooms are huge and include a kitchenette. Trough the specialized hotel websites you will find good price offers. Price quality... More

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Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
19 December 2012

Greetings from Hangzhou. We sincerely appreciate your positive remarks. We will share your kind remarks with our associates. We look forward to welcoming you back to the Oakwood Hangzhou in the near future. All the best to you and your family for a Merry Christmas and Happy New Year. Cheers, Brian More

Hong Kong
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 30 November 2012

Just stayed at this residence for 3 nights with my folks in a two-bedroom apartment. Space is ample and great view from the 12th floor. Kitchen is fully equipped and washer-dryer with complimentary detergent is perfect. There are signs of wear and tear inside the apartment but nothing major. The bed is one of the most comfortable ones I have... More

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Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
3 December 2012

Thank you for your positive comments about the Oakwood Hangzhou. Please accept our apologies for not advising you that your rate did, in fact, include complimentary internet access. We will review this issue with our team and ensure that future guests are properly advise of of all of their benefits, such as free internet. Again, thank you. More

Hong Kong, China
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 22 November 2012

2 couples with an adult + a baby, we booked a 3 bedroom apartment & spent 4 nights at this really comfortable apartment, nothing to complain regarding the decor, appliances, space & view. Starbucks & KFC is across the road, the neighbourhood is just quiet yet convenient to get to anywhere including the lake. Would be great if the common... More

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See 4 more reviews by MamaBabaRocks111 for Hangzhou
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Additional Information about Oakwood Residence Hangzhou

Also Known As:
Oakwood Residence Hangzhou Hotel
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Address: No.28 Jiaogong Road, Hangzhou 310012, China
Region: China > Zhejiang > Hangzhou
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 1,553 hotels in Hangzhou
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Bonded to the architecturally unique Europe America Centre complex, flanked by first class office space and retail outlets and situated at the prime Yellow Dragon commercial circle location; this 166 residences hearth features studios, 1,2 and 3 bedroom options and houses a kaleidoscope of facilities and services. Minutes away from the Westlake, its surroundings and landmark scenic spots as well as dining and entertainment options. ... more   less 
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