Crowne Plaza grand canal hotel is one of the Crowne Plazas chain Hotels in nice city of Hangzhou. The rooms are clean and comfortable and their design is acceptable. The bathroom has big glass window to the room. The upper floor rooms are better and of course have better view. The buffet breakfast is in the 4th floor and has... More

Like every Crowne Plaza I have stayed at, an ok hotel fraying around the edges. It also seems to be in the middle of nowhere, far from the center of town. None of my taxi drivers knew where it was. I only stayed there because my son was studying at university across the street. Attentive staff with passable english skills.... More

Okay it is a crowne plaza with everything you can expect from this chain: rooms are spacious, comfortable, nice beds, great bathrooms, wonderful gym. You do get what you expect. So overhaul GREAT. Now the location....in the middle of nowhere! I took a taxi from the aiarport and even the driver had to ask twice where it was. hangzhou is... More

I have travelled to more that 40 countries around the world and stayed in motels in Ghana to 3 star hotels in Indonesia but must say this hotel takes the prize for being the Pitts . Claiming to be 5 star I have only met two staff members that can speak English . It is in the middle of nowhere... More

Great place, nice staff etc, the only disadvantage is the location, it's a bit out of the way and there is not much to in the hotel area

The hotel was very clean and had large rooms. For me, the best part of the hotel was the gym, pool, and sauna facilities. After a long, hot day, using those facilities was a breath of fresh air. All there facilities were extremely clean and great to use. The sauna was made of wood and had a rock furnace to... More

Stayed 5 nights and was quite pleasant. Hotel is not central located so avoid the terrible traffice. Extensive buffet spead for the breakfast with full range of cuisine. The Executive clube is very cozy and dedicated on the top of the floor. The highlight is the in-door swiming pool on the 7th floor... Friendly staff helped to call taxi on... More

I stayed here 5 days and found it to be a clean, comfortable modern hotel with very good service. It is a bit away from the popular West Lake area downtown but I liked it as my business was the adjacent convention center and cab riding from West Lake would have me stuck in the very bad traffic of Hangzhou.

I was greeted by someone once I got in the hotel and guided me to the check-in area.The location is not that far from west lake or shopping area. The problem was to get a taxi. However, friendly doorman was helpful to call in taxi for me. There is a food street just 5 minutes walk from the hotel. The... More