Rooms where clean and nice, front office staff was correct and checked us in and out without any delay, thumbs up for that. The guy at the door always smiley and gentle. The lobby bar was not busy but still a foreigner manager treated us like garbage with a pretentious attitude, he made our short trip a bad experience.

Good reliable business hotel. Good location for work in Binjiang. Staff are uber friendly. Rooms are great. Food could be a bit better, but is reasonably priced. Has good gym and facilities. I have stayed here about 5 times over the last 18 months and the service is very consistent

Stayed one night over the Spring Festival holidays. Room was really cosy and no complains. Took the train from Shanghai and from the Hangzhou train station, had a long q to get a taxi. Once we got on a taxi there were no problems. Cost about 30 yuan to the hotel. Make sure you print out the chinese name of... More

I stayed one night on Feb. 13 at this hotel. Although it's a little distant from the center of the city, it's very welcoming and the doorman was very nice and helpful. The check-in is simple and quick. There was free hot red-tea served at the lobby, which made me really warm in a rainy/cold winter day. VIP lounge is... More

Was there for a night on a business trip. The rooms were spacious, clean. The checkin was smooth. The staff spoke good English. Its location on the outskirts of the city, pretty near the Financial/IT coridoor, which makes it convinient for business travellers. Had delicious Chinese dinner at the restaurant. The breakfast spread was good. It had a good mix... More

Stayed here for one night. Stayed in a corner room, think it was an upgrade to junior suite. Very comfortable, excellent facilities, no complaints. I stayed here in January when it was cold and the lobby area was unpleasantly cold as a result. Otherwise good corporate hotel

I stayed here for 2 nights and I don't have much comment. Everything was great. The room was cozy. The staffs were friendly and helpful. It is a little bit far away from city center but if you are in Hangzhou for business trip around Binjiang district, then this hotel is the best choice. Mc Donald 24h is located just... More

I stayed here for 11 days for work. We chose this because of its close proximity to our location in Hangzhou. Like what I expected from Four Points, the hotel itself is neat, with large rooms, modern furnishings and good service. However, its really far from the city and West Lake and traffic is horrible in Hangzhou so getting to... More

Stayed for 2 nights in the Four Points Hangzhou, did not realize the hotel was so far away from West Lake. Besides the distance, the stay was nice, clean, neat, and quiet. Of course, the staff was very friendly and helpful. Always was able to flag a taxi for me in this notoriously difficult taxi city.