This is a very wierd hotel....quite striking in appearance. First hassle is that you must take one elevator to the 5th floor, then take a different elevator to get to the guest rooms. Same is true when leaving the hotel, two elevators to get to the ground floor. Stayed for one week in January when the weather outside was quite... More

Service - Generally good. However, was lied that I have been upgraded to a better room at check-in when an upgrade was not provided as part of the benefits of an Intercon Platinum Ambassador. Not being upgraded is fine in itself but being lied upon is not. - Value. Poor because one can book directly with the hotel and obtain... More

I have been in the german restaurant and was very disappointed. The dishes were not as discribed on the menu, the soup and the main dish were cold - only the plate was warm - and it was not enough food on the plate, esp. meat and the dessert. I also expect for such a hotel more emotion on preparing... More

Impressed of hotel appearance and it's easy to find if you the first time go to hotel. Nice facilities and service. Guestrooms are with good city view, but it's no easy to have taxi and a little bit far to city center.

Just returned from a five night stay. The staff could not be nicer but the hotel is run very badly. It is located in what they call the new section of this area. There is nothing in walking distance from this hotel. The food in the hotel is about a three from 1-10. The rooms some smell from water damage.... More

to people who havenot been to Hangzhou before: The Intercontinental is located in a building which essentially looks like a supersized Ferrero Rocher - a gigantic golden ball - on the banks of the river that flows south of Hangzhou. there is the story going that the major of Hangzhou commisioned this as the new majors office, but when than... More

Large rooms, great facilities, excellent breakfast. The staff is spot-on, always friendly and helpful. Even the guy flagging down a taxi for me took time to ask about my stay and say he hoped to talk more tomorrow. You can't really overstate how helpful touches like that are when you're traveling. Overall a great stay for the price. If there's... More

The total facilities are quite good, from lobby to room. and the view will be great if you chose the room facing to the river. Breakfast is good with massive choices, only problem is the place is too small to afford much people. The pool is on the top of the hotel, good design but the length is too short.... More

I moved from the Hyatt to the Inercon when it opened last year.The hotel is very unsual being a sphere but it makes for a dramatic looking hotel inside and out. If you are going to Hangzhou for pleasure i wouldnt recommend the location as it is a good 20 or 30 mins to the west lake in traffice,but if... More