We were there for a conference. The common areas were nice and front desk people very helpful. Nice coffee shop and free internet in the lobby. The rooms were acceptable but unless you are willing to pay top dollar in Japan acceptable is good. THis was easy walking distance to train to the airport and subway system which is very... More

I usually live by the addage that if you can not sqy anything good about a thing, the best thing to is to shut up... but today I chose talk rather to keep my silence.... We are the kind of hotel guests that perhaps are easy to please, and very realistic on service expections and act on the way we... More

My family and I recently stayed at the Sheraton Sapporo Hotel. We were quite disappointed for a number of reasons: 1. The room was in less than good condition. Stains on the carpet, dirty fridge, holes in the curtains....well, you get the picture! 2. The bathroom was very small and looked like something out of the early 80s. Small wash... More

We went during the snow festival period. As a SPG gold member, the room was upgraded without request needed. We were earlier than our check-in time and when the staff learnt that we were gold members, the room was immediately available without charge! We were given a 27th floor view in snowy hokkaido. View was splendid as the hotel is... More

Stayed here in Feb 2011 to goto Sapporo Snow Festival. This hotel is another Japanese business hotel set up for business men and women. Got upgraded to a deluxe room as a SPG Gold member and late checkout to 4 pm. For some unknown reason they never told me I was upgraded but I'd done a bit of research before... More

I was shocked how dingy my room was. It wasn't dirty per se. Just like every hotel in Japan, the bathroom was spotless. However, the carpet was badly stained, the walls were terribly scuffed. It just needed updating and maintenance. I felt bad staying here as after a long trip, you want a nice looking place to sleep in and... More

First off, this is a late review, as we stayed here for 2 nights in March 2010. As mentioned by others, this hotel is NOT in downtown Sapporo, and rather far from the major shopping/F&B areas. It is a few minutes walk from the JR Shin Sapporo station, which will bring you downtown in about 20min. However, it is great... More

We stayed here in July 3 times, using the hotel as a "home-base" while we ventured off to explore different parts of Hokkaido. While the hotel might be a bit dated in it's looks, the exceptional service of the staff more that made up for it. The rooms were clean and quiet. Each time we came back to the hotel,... More

This hotel is located close to the suburban Shin-Sapporo train station , not in Sapporo proper. While trains are frequent, and both the airport train and long-distance trains stop there, it is too far from downtown to go by taxi, and there is very little around the hotel. The first impression of this hotel is surprising, as it has an... More