Hotel urgently needs to be re-furbished. Carpets in rooms are dirty and need to be replaced. Upholstery stained. Rooms are not clean and not maintained- rusty shower fitting, mould in showers and sinks. Sunday lunch buffet is to be missed. Cold food, not fresh, hot food served cold. A waste of money. Would not stay at the hotel again. More

I stayed at The Ritz Carlton KL from 27th Jan 2012 for six nights. I arrived at 8:30 am, they gave me free breakfast while I waited under an hour for my room (normal check-in 3pm) The room was large and included a Large comfy bed, sofa, armchair and large unit with vases etc and large flat screen TV, an... More

I went to K.L. with family for 5 days and it was our 1st visit. The hotel enjoys a prime location of being right in the middle of all the action. Premier shopping, dining and entertainment outlets are just a few steps away from the hotel. The hotel offers everything, as free WiFi, swimming pool, luxury spa, breakfast buffet, and... More

I was traveling with my children and wife for new years to KL, it was my first visit to KL and had no ideas about the hotel or areas to select for a hotel.Therefore I went with a suggestion of my friend and selected the RITZ CARLTON. I got a good deal on the rooms and paid a minimum upgrade... More

The hotel facade/entrance area wasn't outstanding. I mean it doesn't befit a luxury hotel appearance. (probably space was a problem as the hotel is located in the midst of a very busy part of KL ie The Golden Triangle District of KL). I was also a little disappointed we were charged RM10 to park our car even though we were... More

I am frequent visitor to KL and it was my first stay there. The hotel is old with a small reception but otherwise it was a good stay. Compared to other cheaper hotels like Traders or Prince which is nearby.. I would say that value for money is not that great when you stay at Ritz-Carlton. More

I have been traveling to KL every month for 5 years and I have never changed my hotel - Ritz Carlton is the best for a business traveller or even if you are on a holiday. It is the most personalized service I have ever seen in any hotel across the world Right from the reception, concierge, restaurant staff and... More

Stayed here 3 days on the way home from Phuket and wanted to experience some luxury(had a 3 bedroom residence). As we had arrived straight from Phuket in a very relaxed holiday mode (thongs, T shirts shorts etc) we felt very under dressed when we were escorted into the lobby of the residences (separate from the hotel). however our wonderful... More

Luxury in all the meaning of the word. The room was excellent, the staff treat you like a king, the breakfast buffet was out of this world, location is very convenient. I could not have made a better choice. I will definately be coming back with the family next. More