Our stay was fantastic. The staff are very friendly and helpful. Check in was fast. The room was great and the bed very comfortable. The only thing i could fault would be that the pool was really cold. The food court at pavillion across the road is worth a trip to.
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Greetings MichB_12
We thank you for reviewing our hotel - it's always great to know that our guests enjoy themselves.
Look forward to welcoming you back on your next visit to Kuala Lumpur.
Take care and be well
Kim Powley
General Manager
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Opposite the beautiful Pavillion Mall with loads of places to eat and drink the Westin is a great base in KL. Qbar and Prego on site are perfect for a drink and meal. Staff lovely, pool area nice but reflects the age of the hotel. Rooms are excellent.
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Greetings Mark C
We thank you for your support and appreciate you taking the time to review our hotel.
Very delighted to hear that you had a great stay and look forward to welcoming you back soon.
Take care and be well
Kim Powley
General Manager
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I stayed for 3 night on early February 2012. The premium room that i staying was so large despite no twin tower views. Being local Malaysian, the Starwood Brand Hotel is my preferred brand especially TWKL. There is no fault inside room. The room service was extremely professional and the food very tasteful. During check in, the process took merely...
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Greetings East_Borneon
We thank you for reviewing our hotel and good to hear you had a great arrival experience - this is how it should feel at The Westin.
My team and I look forward to welcoming you back soon.
Take care and be well
Kim Powley
General Manager
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Great hotel, with very modern design. Checkin was fast and friendly and rooms are in great condition. Fantastic access to Bukit Bintang and golden triangle, heart of tourist area in KL.
Paid 400 ringit per night ($135) with is very good for a real 5* hotel in such a great location.
Didn't mind that breakfast was not included, but very...
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Greetings Scuba.Jerry
Thank you for taking the time to review our hotel.
Your comment about providing complimentary wifi in the room is noted. We apologize for not being able to accommodate to your request.
Once again, thank you for your feedback and look forward to your next visit.
Take care and be well
Kim Powley
General Manager
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I just stayed at The Westin Kuala Lumpur for three nights. Even though The Sheraton is rated very highly with Trip Advisor, I wanted to stay in a Great Location so that is why I chose to stay at The Westin. As a SPG Gold Member I got a welcome gift of chocolates. The lobby is very nice and there...
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Greetings bmarcus2011
We thank you for taking the time to review our hotel. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future.
Look forward to welcoming you back when you return to Kuala Lumpur.
Take care...
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Booked this hotel as we were attending a function held in their grand ballroom. Check in was smooth, however the room was dirty, marks from drinks all over coffee table, and nail clippings on carpet. After a long flight from the UK really just wanted to relax, was told there were no other room available and a cleaner would be...
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Greetings sh00ie
We thank you for taking the time to review our hotel.
I agree with you that a dirty room can leave a lasting negative impression and this is totally off brand. We apologize for having to go through this after a long flight.
We view your feedbacks very seriously and have taking this up with our Manager -...
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I think this was my 20th or more stay in the Westin Kuala Lumpur. My first stay is years back during their soft-opening period. I still like to come back because of the following facts - location is perfect - THE Pavillion shopping mall is right in front of the Westin. The Westin has a good bar called QBar -...
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Greetings thomasiksk
We thank you for your great support and delighted to hear that our services and facilities live up to your expectations.
Meanwhile, our Engineering Team is working on a schedule for air-cond servicing - we apologize for this.
Look forward to welcoming you back.
Take care and be well
Kim Powley
General Manager
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We have stayed several times at the Westin and each time have enjoyed the experience. It is in an ideal position for us on Jalan Bukit Bintang because we are immediately into the hustle and bustle of the shopping area (we are self-confessed shop-a-holics!) which is why we always spend a couple of nights in Kuala Lumpur on our way...
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Greetings Rscmarshall
Thank you so for much for your support and good to hear you have never been disappointed with the service, room and facilities.
My team and I look forward to seeing you in your next 'shopping' trip.
Take care
Kim Powley
General Manager
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We have stayed at the Westin KL many times and have always had a great experience. The service is friendly and laid back without a hint of pretention but always with an eye on quality and high standards - nothing is too much trouble. The Executive Lounge floors are superb value for money with very generous evening drinks and food....
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Greetings Julie W
We thank you for reviewing our hotel and it's always good to know that our guests enjoy themselves - this is how it should feel at The Westin Kuala Lumpur.
Take care and look forward to welcoming you back when you return to Kuala Lumpur.
Be well
Kim Powley
General Manager
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One of the toughest decisions is to choose a hotel. This was my first trip to Kuala Lumpur and I don’t think I could have chosen a better hotel. We checked in at 11pm. Check in was quick and easy. My husband and I then decided to see if there were any restaurants open. Wow, when we walked outside the...
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Greetings NaseemaNosarka
We thank you for reviewing our hotel and great to know you had made a right choice to stay with us.
My team and I look forward to welcoming you back when you return to Kuala Lumpur.
Take care and be well
Kim Powley
General Manager
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