First they gave me a rate of $59, and it went up to $67, which I happily signed off. Then a week later, I noticed they charged my card for $75. I tried to discuss this amicably with the manager "Sarah" Obviously she does not understand what the "hospitality" industry is all about she actually even raised her voice at... More

No coffee pot tv didnt work cheap done rooms basically not the case you get what you pay for_ and of course have to have a mim number of characters to submit - it was close to interest only good thing and dinning near by

Unbelievable poor customer service. The General Manager of the property is rude, arrogant and practices outside the standard industry policies for travel agents and guests. When botht he guest and travel agent tried to cancel a reservation with at least 24 hour notice, per the written hotel policy, she refused to accept the cancellation thus insiting on charging one nights... More

Booked 2 rooms for 3 nights. Problems started immediately upon arrival. When the attendant tried to pull up our reservation in the system he was not able to locate us. He had to call someone else in to find us. When they finally did find it they had our rooms wrong with two full sized beds instead of kings in... More

I booked the room online for myself, my wife and grandson (17 y.o.) On arrival, I was told anyone 15 and over was considered an adult, and had to pay an extra $9 plus tax. I was also asked to present a credit card (for security purposes). I have not yet seen any unauthorized charges on that card, but it... More

My two night business trip to Nashville turned into three nights, and the hotel staff were very accomodating and extended my booking in the same room with a simple phone call. My room was large with a king-size bed, desk, flat panel TV, refrigerator, microwave, coffee machine, and free WiFi internet access. I was able to park directly in front... More

I made reservations for this place on Hotels.com and prepaid, but when I got there the attendant said he needed my credit card for incidentals and just today I checked my statement to find a charge to my account with the description: hotel/motel transport charge and I did not authorize such a charge....I was so sure this was going to... More

I had reserved through Hotels.com to stay at this place on June 7th during the Country Music Festival t\ as it was the only place with a vacancy!( I see why now!) The day we were to travel my daughter woke up with stomach virus and I called to see if I could cancel. They told me they would not... More

This was one of my worst hotel stays in many years. Nashville was booked up and pricey due to the Country Music Awards show, and I was there for a business trip so I went to Priceline to find something reasonable. The place popped up as a 2.5 star for a low price so I took the bait. omg! The... More