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Candlewood Suites Abilene

2.0 of 5
3050 Catclaw Drive, Abilene, TX 79606
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Candlewood Suites Abilene
Ranked #21 of 36 hotels in Abilene
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11 reviews from our community

    Trip type
Traveller rating
    6
    1
    0
    3
    1
Date Rating
Anywhere USA
1 review
5 of 5 stars Reviewed 11 May 2013 NEW

Monica and the staff here are very friendly and willing to help. The rooms are amazing and the free laundry is a great bonus. Also this is a great location in Abilene, only a few minutes from lots of places to eat, and even really close to the mall. I cant recommend it enough.

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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 23 April 2013 via mobile

We were travelling between Amarillo to Austin and stayed at Candlewood Abilene to break the journey.Very welcoming lady at front desk- helpful and friendly.Room was spotless and comfy.All the kitchen area was excellent .We cooked at the outdoor bbq - very relaxing area at the gazebo next to the pool- peaceful after a day on the road!Free laundry,wi fi,newspaper and... More

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Tucson, Arizona
1 review
5 of 5 stars Reviewed 12 April 2013

I was traveling across the country and just stopped in for one night. Very clean new hotel and everyone was very nice. There is a washer and dryer to use and a nice exercise room along with a nice selection of DVDs you can check out no charge and play thru the DVD player in the room. Will be traveling... More

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Folsom, Pennsylvania
1 review
4 of 5 stars Reviewed 7 April 2013

I'm on a 6 month assignment near Abilene and I find this hotel very suitable for this type of extended stay.Staff is extremely friendly & accomodating. The room is clean and comfortable and the rate is very reasonable. It is ajacent to the Winters Freeway and is convenient for shopping, restaurants, and area attractions. I would not hesitate to stay... More

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1 review
5 of 5 stars Reviewed 6 April 2013 via mobile

Excellent services and there washer and dryer is free they have a nice weight room in yhe suite there is a diswasher fridge microwave a nd infrared stove pots and pans and utensils aldo a hdtv very happy with this hotel if im here again this will be my choice.

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Odessa, Texas
1 review
2 of 5 stars Reviewed 3 April 2013

If you are looking for cheap suites, with no amenities, and no customer service, then this facility is for you. Don't get me wrong, the facility and rooms are nice, because they are new. But almost every detail screams "cheap". When we first drove up, I thought we were at the back of the building. The front entrance resembles the... More

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IHGCare, Guest Relations Manager at Candlewood Suites Abilene, responded to this review
19 April 2013

Dear DC-Texas-13, Thank you for taking the time to review our hotel following your recent stay with us. Please accept my sincere apology for the shortcomings you have experienced and if our hotel fell below your expectations in many aspects. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are unhappy to hear... More

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Austin, Texas
1 review
2 of 5 stars Reviewed 3 April 2013

I do alot of traveling through out the state of Texas and by far this has been the worse hotel I have ever stayed out. I would rather stay in my vehicle before staying there. I had to go down to guest services 6-7 times to get towels. I was told they were out but they had free laundry facilty... More

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IHGCare, Guest Relations Manager at Candlewood Suites Abilene, responded to this review
19 April 2013

Dear RobertS424, Thank you for taking the time to review our hotel following your recent stay with us. Please accept my sincere apology for the shortcomings you have experienced and if your stay was negatively affected by the customer service you received from our staff. We are hospitality professionals who pride ourselves on delivering world class service and for that... More

Dallas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 April 2013

Staff was wonderful, but there are NO amenities....no breakfast at all. Also the cleaning staff was very bad and since they only clean? once a week that was not acceptable. Once, my room was stripped and they forgot to come back and put on sheets, towels, etc.

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IHGCare, Guest Relations Manager at Candlewood Suites Abilene, responded to this review
18 April 2013

Dear jmo149, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor service from our housekeeping which was unacceptable. We will address thsi point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We... More

Austin
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 9 January 2013 via mobile

The rooms are clean, spacious (yes it is designed that way but still worth mentioning) and reasonably priced. It was a good choice for our large family The service was excellent. The location is close to the mall and several restaurants. We will definitely return to this Hotel when visiting Abilene again.

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MonicaP360, Manager at Candlewood Suites Abilene, responded to this review
18 February 2013

Hello I would like to thank you for the great review and it was pleasure having you stay with us. More

Denton, Texas
Top Contributor
57 reviews 57 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 6 December 2012

Pros: Spacious rooms, new facility, clean, well-appointed kitchens, comfy beds, nice front desk people Cons: Long wait at the front desk to check in because no one was there, weird room wiring wouldn't allow TV viewing with the overhead light off, Internet didn't work until the 5th call when the router was finally rebooted (staff kept insisting it was our... More

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See 4 more reviews by SpikeRudy for Abilene
MonicaP360, Manager at Candlewood Suites Abilene, responded to this review
18 February 2013

Hello I would like to let you know that I am the property manager at the Candlewood Suites. I apologize that you had a disappointing experience. I was not informed of your concerns of the hotel. Can you please give me your contact details? Thank you More

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Additional Information about Candlewood Suites Abilene

Address: 3050 Catclaw Drive, Abilene, TX 79606
Phone Number:
Region: United States > Texas > Abilene
Hotel Style:
Ranked #21 of 36 hotels in Abilene
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
We know what you need. Extended-stay travelers play by different rules and need a hotel that understands your unique needs. Candlewood Suites Abilene is designed from the ground up, just for you. Located off Hwy 83 South, we are just minutes from Abilene Christian University, McMurray University, Dyess AFB, Abilene Regional Hospital and less than 1 mile from the Mall of Abilene. Candlewood Suites Abilene gives you the amenities that make you feel at home. Fully equipped suites, room to spread out, space to work and space to relax. Plus there s great shopping, dining and exciting entertainment less than 1 mile from the hotel. When visiting, you have to take time to enjoy the local sites: Abilene State Park, Lake Abilene, Buffalo Gap Historic Village, and the Abilene Zoo are just a short drive from the hotel. When it s time to get connected we know what you need free wired and wireless high speed Internet, cable, sports and movie channels. And when you need to burn some energy the fully equipped fitness center and outdoor pool will help melt the stress away. For a relaxing evening, use our gas grill in the Gazebo to cookout whenever you crave a taste of home and for a late night snack you can always grab a treat in our Cupboard, open 24 hours.When you come to Abilene we know what you need. Candlewood Suites Abilene is your best stay for a week, a month or even a year. ... more   less 
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