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Extended Stay America - Amarillo - West Hotel Reviews, Amarillo

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Extended Stay America - Amarillo - West

2.0 of 5
2100 Cinema Drive, Amarillo, TX 79124
Hotel amenities
Extended Stay America - Amarillo - West
23 traveller photos
Ranked #20 of 66 hotels in Amarillo
3.5 of 5 stars 23 Reviews
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23 reviews from our community

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Traveller rating
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Date Rating
Kingwood
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Not bad 4 lacking amenities..”
4 of 5 stars Reviewed 20 May 2013 NEW

Stayed here for several weeks at the expense of the company that employees me. Not sure of the cost for rooms but I can say you will receive excellent customer service with a genuine smile no matter what time of day or situation. The coffee is just as good as Starbucks! I don't have pets nor do I smoke but... More

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See 7 more reviews by Tamieko B for Amarillo
Stratford, Texas, United States
1 review
1 helpful vote 1 helpful vote
“2 nite stay”
3 of 5 stars Reviewed 12 May 2013

We requested a smoking room but had to call down to desk to get ashtrays. The carpet was very badly stained and the smoke detector was hanging down so I'm not sure it would even work. For 172.00 dollars I expected a little better but the staff was very nice and always had a smile on their faces. The outside... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review
17 May 2013

Sandy - I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your smoking room was did not include ashtrays. As well, that there was an issue with the smoke alarm and carpet. To ensure that... More

Lubbock, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“One night stay”
5 of 5 stars Reviewed 16 March 2013

My wife and came to Amerillo for the gaither homecoming concert and to visit with out of town sisters. Brandon hagood made our reservations in lubbock and That was very helpful. He made it easy for us. Then Sarah was at the front desk when we came in and she was very helpful and friendly. On Sat we meet Lindsey... More

Was this review helpful? Yes 2
bbrauss, Manager at Extended Stay America - Amarillo - West, responded to this review
20 March 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

Winnsboro, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Plesant stay”
5 of 5 stars Reviewed 17 February 2013

Was Impressed from time i walked intoo the loby.was greeted warmly with A welcome and have too tell you was inpressed with the clenleness of the room .Each time I passed the desk I got A warm good morning or good afternoon. location is awesome verry nice theater next door plenty of good resteraunts close by and post office great... More

Was this review helpful? Yes 1
bbrauss, Manager at Extended Stay America - Amarillo - West, responded to this review
18 February 2013

I appreciate you taking the time to write such a wonderful review. I am pleased to hear that the staff has been so welcoming, and that you have had a pleasant stay. Thank you again for sharing your experience with us More

1 review
1 helpful vote 1 helpful vote
“Sara Rocks”
5 of 5 stars Reviewed 3 February 2013 via mobile

Loved my clean room, loved Sara Garza! She was the most delightful, friendliest and helpful GSR during my extended stay! She always had a smile on her face, every single time I went to the front desk...which was often! Five stars for Sara, for sure. Holly Martin

Was this review helpful? Yes 1
bbrauss, Manager at Extended Stay America - Amarillo - West, responded to this review
3 February 2013

thank you for your wonderful survey on Sara. We aggree she rocks. She really takes her job seriously and she works hard to make our guests happy! We hoep you will come back soon and see all our wonderful staff again Thank you so much for your business More

Franklinton, North Carolina
1 review
1 helpful vote 1 helpful vote
“Pretty nice home away from home.”
5 of 5 stars Reviewed 1 February 2013

Currently an out of town worker, and have stayed at other Extended Stay in Tucsan,Arizona. This one is far superior and all the employees are very kind and helpful. The GSR Sara is on top of her duties and when some minor kitchen repairs were needed she saw to it that once parts were attained they were installed. She is... More

Was this review helpful? Yes 1
bbrauss, Manager at Extended Stay America - Amarillo - West, responded to this review
3 February 2013

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies. We know that our guests have many lodging options, which... More

1 review
1 helpful vote 1 helpful vote
“Pretty Nice”
4 of 5 stars Reviewed 27 January 2013 via mobile

After reading previous reviews, I was afraid I had made a mistake staying here. Pulling up and parking didn't easy my feeling either. Building looks a little dated outside. However, once we walked in the door and was greeted by the staff things looked up. The room was clean and loved the kitchen. Only bad thing is the cleaning crew... More

Was this review helpful? Yes 1
bbrauss, Manager at Extended Stay America - Amarillo - West, responded to this review
3 February 2013

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies. We know that our guests have many lodging options, which... More

Farmington, New Mexico
1 review
1 helpful vote 1 helpful vote
“Customer Service Superior- Sara GSR, as well as the other Fantastic Staff”
5 of 5 stars Reviewed 17 January 2013

I am an out of town worker staying here for 7 weeks and already for the first week of being here it feels like home,and nothing but kindness and welcome warmth from the workers at the front desk every morning before I leave for work, Sara who is a GSR is Exquisitly on top of her game, she maintains communication... More

Was this review helpful? Yes 1
bbrauss, Manager at Extended Stay America - Amarillo - West, responded to this review
21 January 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

NYC
1 review
1 helpful vote 1 helpful vote
“Sara-GSR my front dest superhero”
4 of 5 stars Reviewed 3 December 2012

I came to Amarillo and i was so out of place i've stayed at extended stay in NY and FL but ive never been treated so well and had some go as far as Sara did from direcetions and maps to restaurants, enterprise and more she time out took and went out of her way to help me. I tryed... More

Was this review helpful? Yes 1
bbrauss, Manager at Extended Stay America - Amarillo - West, responded to this review
10 December 2012

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

London, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Brilliant stay - awesome hotel”
5 of 5 stars Reviewed 18 November 2012

Stayed here for a night whilst cycling across the USA on Route 66. Amazingly friendly staff and a super clean and comfortable room with everything I could possibly need and more! What a great find... The other hotels close by were not very welcoming at all and priced way too high for what they are. They have done a major... More

Was this review helpful? Yes 1
bbrauss, Manager at Extended Stay America - Amarillo - West, responded to this review
27 November 2012

would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We believe that building... More

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Additional Information about Extended Stay America - Amarillo - West

Also Known As:
Extended Stay Amarillo
Extended Stay America Amarillo
Amarillo Extended Stay
Address: 2100 Cinema Drive, Amarillo, TX 79124
Region: United States > Texas > Amarillo
Amenities:
Business Centre Free Parking Kitchenette Wheelchair access
Hotel Style:
#4 Best Value Hotels in Amarillo
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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Extended Stay America - Amarillo - West
2100 Cinema Drive
Amarillo, TX 79124
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