Thank you for taking the time to review your recent stay at Extended Stay America - Austin - Arboretum South. I was very excited to hear about your experience with our front desk staff. Guest service is one of our top priorities. I was however disheartened to see that your stay had not been 100% satisfactory. Please understand how sorry... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Austin - Arboretum South. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Thank you for taking the time to write a review of your stay. I am sorry to hear that you will not be returning to our hotel. We strive to make our hotel a home away from home. I apologize that we did not mention that we offer larger rooms. Your reservation was for queen standard which is our smallest... More

I recently received a copy of your review of the Extended Stay America Austin - Arboretum - North. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. Given the nature... More

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Austin Arboretum South. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More