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All 179 Austin hotels

Holiday Inn Austin Town Lake

3.0 of 5
20 North IH-35, Austin, TX 78701 (South Austin)
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Holiday Inn Austin Town Lake
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61%
Ranked #76 of 179 hotels in Austin
Most recent review
5 of 5 stars Reviewed 16 June 2013
Dana R Dallas, Texas, United States
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323 reviews from our community

Traveller rating
    78
    110
    76
    40
    19
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Families
56
 
Couples
67
 
Solo
31
 
Business
119
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Dallas, Texas, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
5 of 5 stars Reviewed 16 June 2013 NEW

Not much on the outside, but inside is updated, fresh and clean. Staff were courteous and welcoming from the manager on down to the maintenance man. Loved the view of Town Lake and the restaurant was really good. Food trucks next door offered variety and the walking trails around the lake were easily accessible from the hotel. We wi be... More

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
19 June 2013

Thanks for your complimentary review. We strive to provide all our guests the same positive experience your received. Do come back and try out some of the other activites offered by vendors near the hotel. There’s a new vendor who offers bike rentals along with individual sailboats. Looks like fun. See you next time. More

Lausanne, Switzerland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 14 June 2013 NEW

I stayed in Holiday Inn Town Lake for 7 nights at beginning of June 2013. One of the secret treasures of the hotel is the free shuttle! Yes, it's really free! You should just reserve it at least half an hour before you want to go somewhere (though it is recommended to tell them earlier--to make sure that they don't... More

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
19 June 2013

We’re glad you took advantage of the complimentary shuttle and thanks for the advise on requesting service in advance. It really does make it simpler for the staff to honor all request for transportation to and from Downtown as well as the Airport. If you decide to walk, here’s a couple of tips. Walk down the hike and bike trail... More

Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 10 June 2013

I enjoyed my stay at the Holiday Inn at Town Lake in Austin, Texas. The pool was great and the staff was very helpful. I wanted to compliment Danielle who worked at the front desk. I was hoping to get a shuttle for a local attraction I wanted to visit. There was a shuttle but no driver available at that... More

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
18 June 2013

Thanks for the compliments and your comments on Danielle. Although we have 4 vehicles for peak demand, there are not always drivers for each. We try to give our staff the flexibility to accommodate every guest request when possible and it seems Danielle took the reins and was able to accommodate you. Come back and see us again soon. More

Albuquerque, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 6 June 2013

The front desk staff is professional and very accomodating. Excellent first impression. The room was updated, roomy, and comfortable. Close to downtown which made for a pleasant afternoon / evening walk. We enjoyed a morning walk around lake path.

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
18 June 2013

Thanks so much for your kind comments. Our staff truly is our most valuable asset. Our location and comfortable accommodations really do make us a great choice the next time your travels bring you to the Capital City. More

Las Vegas, Nevada
1 review
3 of 5 stars Reviewed 5 June 2013

I recently stayed in your hotel, The hotel seemed like it needed some work, I will say the interaction with all the staff was awesome! The front desk was very helpful, I want to mention a great employee Amy Jo who was our server! She was extremely friendly and had a great attitude and made our stay very enjoyable! I... More

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
6 June 2013

Thanks for much for your comments and shout out to Amy Jo. We always let our staff know when they are mentioned in a comment. It is truly the best way to let them know their work and hospitality are appreciated. She hasn’t been with us long but she is a great example of how to deliver outstanding customer service.... More

Gilching, Germany
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 June 2013

While it is located right next to the highway it also has quiet rooms facing away from the highway. The frontdesk was quickly addressing my request on checkin. The room is now facing south partially looking at the highway. The background noise is however faint. The room is clean, looks like it was recently renovated, the bathroom is clean, no... More

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
5 June 2013

Thanks for the concise comments. In prior years, before we installed double paned glass in the rooms, noise was a real problem. Since the renovation, noise complaints have dropped off to near zero. If however a guest is sensitive, we can usually offer a quiet room where no noise is present. Like most hotels in a cosmopolitan area, there’s always... More

Houston, Texas
1 review
5 of 5 stars Reviewed 31 May 2013

Yes, this hotel is "older," so if you want glitz and glamour, go elsewhere. It has stood the test of time quite well. It's just minutes from downtown, UT, and all the tourist spots. Everyone on the staff is pleasant and helpful. I have a disability and travel is often challenging for me, but Paul and Alfredo miraculously rearranged my... More

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
5 June 2013

Thanks so much for your kind comments about our staff. We’re elated that we were able to make your stay a success. Hospitality is our business and we strive to deliver it to every guest. Paul, Alfredo and Jesse are 3 of our most accommodating associates and all provide an excellent example of how to treat a guest properly. Come... More

Houston TX
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 30 May 2013

March 2013: We booked with a group. Our room was gross. Dirty carpets, red stain from door to the bed, beds terrible old and sagging, bad pillows. The rest in the group said their room was nice. 1 star for that room. Never again, we swore. Hotel staff confirmed there are old sections to the hotel and newly renovated ones.... More

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
5 June 2013

Thanks for the constructive criticism about our property. To be clear, there are 2 towers. Although they were built at different times, both were renovated several years ago and contain the same furniture and fixtures as well as soft goods. The pillows are consistent with our brand standard and are offered in Soft and Firm as noted on the tags.... More

San Antonio, Texas
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 29 May 2013

I had stayed here for RTX last year and the location was really close to the convention center. The beds were somewhat uncomfortable and the walk from the elevator to the rooms had a weird funky smell to the building. You get to see a good view of Austin from the outdoor pool they have. Overall my expectations were met... More

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
3 June 2013

Thanks for the comment. Although we believe we’re more than a few notches above a Motel 6, we’re glad you enjoyed your stay. Perhaps the aroma was the complimentary popcorn since the trip to the Lake Tower elevators takes you past the Tavern. Come on back and see us again soon. More

Lewis Center, Ohio
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 25 May 2013

We just returned from a vacation to Austin. Holiday inn town lake was perfect for us. It was right on the hike and bike trail and we had a great view of the lake. The pool was on the sixth floor, and although it was right next to the freeway, it seemed private enough. Ask for a room away from... More

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See 2 more reviews by ginr22 for Austin
todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
31 May 2013

Thanks for your kind words and we’re glad you enjoyed your stay with us. You pointed out some of our more popular features such as our location on Lady Bird Lake and the rooftop pool. Easy access to the hike and bike trail is a feature many guests enjoy. Although we’re not the newest property in Austin, I’m glad our... More

 
 
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Additional Information about Holiday Inn Austin Town Lake

Also Known As:
Holiday Inn Austin Town Lake Hotel
Holiday Inn Austin Town Lake Hotel Austin
Holiday Inn Austin
Austin Holiday Inn
Address: 20 North IH-35, Austin, TX 78701
Phone Number:
Region: United States > Texas > Austin > South Austin
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#60 Business Hotels in Austin
#65 Family Hotels in Austin
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 
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