My wife and I went to Austin for three nights to visit our daughter who is studying in UT, we go to Austin often but it was the first time that we stay in the Crown Plaza and it will be the last. The rooms are old and do not have proper maintenance, the tiles were broken and very dirty,... More

The room i am staying in was extremely nice and well maintained. They were great at assisting at the event i was at at the hotel as well. The bar I went to was awesome as well. The bar in the hotel was the best bar hotel i have been too, Monica, Jessica and Jeanette took phenominally great care of... More

I had made reservations through hotels.com for 2 rooms using 1 credit card and received 1 authorization number for both I hade put daughter's name for second room. She and my grandson would arrive later I was rudely told I could not obtain 2nd room until "she" arrived I have never encountered such a thing I finally had the manager... More

the lost and found department was extremely helpful when I called for help. Armando went above and beyond his duty to make sure they look for my shoes that forgot. He treated us with enthusiasm and it made us very confident that we would come back and stay here again. This place has an awesome staff. It's very comforting to... More

The Crowne Plaza in Austin is an older hotel, but you almost don't even notice. The rooms are beautifully appointed, the beds are comfy, the staff treat you like royalty and the food isn't bad either. There were only two down sides for me. One was the view of the freeway from the pool area and the other was the... More

GREAT Employees! Extremely pleasant and helpful. Kevin was particularly noteworthy. The room was large, clean and comfortable. The bed was also very comfortable. I appreciate how clean everything was and how responsive the staff was to questions and needs. I wholeheartedly recommend this hotel when visiting Austin.

Pros include extremely friendly service, clean rooms and convenient parking. The rooms are nice and clean. The only con is that this is an older hotel and it shows in certain little ways. The bathroom door wouldn't close completely. The hallway on executive level seemed dark. We ate breakfast and the food was okay. Our server was friendly and helpful... More

I recently had a 220+ attendee educational event at the Austin Crowne Plaza. (It was the second year that I booked this event...and I did so specifically because of the great service that I had received from their team in 2012.) The staff at the CP is extraordinarily service-oriented and always helpful in trying to meet my requests. Those who... More

I would like to let you all know that the employees (Kevin and Deshown and the two people working after midnight) were very helpful. Kevin and Deshoun have very good customer service. When I checked in and stated my name the two men welcome me and call me by my last name and thanked me for staying and been a... More