I planned my trip in February, estimating how far we would get each day and making reservations for each stop.It worked out well until we realized today that we would only have a two hour drive to our next stop. The manager at Comfort Suites graciously waived the cancellation fee and allowed us to change our itinerary.

I had two rooms reserved through this property, I was told when I called to verify my reservations that both room could hold 4 adults. When checking into the rooms(being a choice employee) checked everything out. Yes the room was somewhat clean, however, in my and my grandmothers room we killed 2 spiders that night, in my parents room they... More

On a Thursday evening, my husband was suddenly in need to rooms in Abingdon on Friday to accommodate a student study-tour requiring about a dozen rooms. After calling the hotel and reaching Mark, he said he would work with us and have the manager, Richard, phone me back shortly. Richard called back almost immediately and said that he would accommodate... More

Got "walked" to this hotel from my original reservation and the Hampton Inn the next exit up, so stayed here one night. Wasn't too thrilled with the last minute change of plans, but staff was very friendly and accommodating. Room was large with 2 full beds, small sitting area, and desk area. Floor didn't appear to have been vacuumed, and... More

While the front desk service was excellent – friendly , kind, and helpful. The hotel did not meet our team expectations. My room had mold in the bathroom, a torn curtain, non-working clock and lights. It was much too worn and smelled stale. And the bright sign and Macdonald arches shined in my room all night. I turned down the... More

I have stayed at this hotel at least once or twice a year for the past 5 years. The church I volunteer with reserves several rooms every year during Trail Days. It has been clean, roomy, comfortable, and quiet. The beds are very comfortable. The staff is helpful and friendly and I have always felt welcomed when we return every... More

After all of the positive reviews, I expected this property to be better. The rooms had a very strange smell, they did not seem to be cleaned well between stays (we stayed on night and then another 4 days later in the same rooms), the WiFi internet was slow, and the hot breakfast was horrible. Do not use MapQuest to... More

This has been our destination hotel for previous creeper trail excursions. Wife and I planned a getaway weekend for another trail ride. Due to medical issues, we were forced to cancel a few hours before arrival on our first night. Richard was very understanding and helpful in accommodating our cancellation. Highly recommend staying here. Michael

The room was spacious and clean. The free much-more-than-continental breakfast had a great selection, with hot items including waffles, eggs, bacon, and sausage biscuits, and more. I didn't experience any noise problems on my particular date. The pillows were a nuisance – these strange, mini, half-size things that made it difficult to sleep. I would suggest a new supplier of... More