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Embassy Suites Alexandria-Old Town

3.5 of 5
1900 Diagonal Road, Alexandria, VA 22314 (Old Town)
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Embassy Suites Alexandria-Old Town
Ranked #18 of 50 hotels in Alexandria
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476 reviews from our community

Traveller rating
    194
    192
    58
    19
    13
See reviews for
Families
230
 
Couples
58
 
Solo
17
 
Business
92
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hopewell, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 24 May 2013 NEW

I have stayed at this hotel 3 times now. (Last stay was for four days ending on May 23rd) Each and every time it is clean, neat and well cared for. This time was no exception. The hot morning breakfast can save you time as well as money and it is good. Fresh Fruit and other items make this a... More

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Livonia, United States
1 review
5 of 5 stars Reviewed 24 May 2013 NEW

I am a retired road warrior and was completely satisfied with every aspect of my stay at this property. From check in until my check out 4 days later there is not one negative thing I can say about the facility and staff.

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Review collected in partnership with Embassy Suites Hotels

Franklinton, North Carolina
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

I usually stay at the Hilton a block over, but this was a nice change. The hotel is nice, clean and can save money for the complimentary breakfasts. In addition, the deluxe rooms have a nice touch of the complimentary k-cups for the coffee machines and snacks. The other pros are the proximity of the hotel to the metro and... More

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wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review
23 May 2013

Thank you for writing this review. Although I am pleased that you enjoyed our hotel and its amenities, I am concerned that it was not the romantic oasis that you were looking for. We do cater to a great variety of guests and April and May usually bring about many tourists and school groups looking to take in Washington DC... More

Springfield, Illinois
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 15 May 2013

Absolutely impossible to get through to the billing department to get a copy of the bill!! It's and endless circle of holding, getting through to the front desk, being put on hold for billing, being re-routed. Customer no-service!!!!!

Was this review helpful? Yes 1
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review
21 May 2013

Thank you for your review. I am concerned by the obvious frustration you endured trying to get a receipt from our accounting department. The front office staff should have been able to attend to you for any recent stay and at the very least, leaving a message, would have the accounting department returning your call within 24 hours. I will... More

United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 May 2013

Very easy walk across the street from King Street Metro station, good place to work from and entertain with free bus service and lots of places to eat and drink. Hotel offers free shuttle as well. Restruant in hotel offers free wine with dinner. Much cheaper to stay there on weekend so does get the business traveler nailed on cost..but... More

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Review collected in partnership with Embassy Suites Hotels

wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review
21 May 2013

Thank you for your review. I am pleased, that our location was a fit for your travels, and hope to see you again soon. Best Regards…MaryAnne Russell General Manager More

Rutherford, New Jersey, United States
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 13 May 2013

Stayed here last year and was amazingly disappointed. Tried them again and they have turned the place around. Good service, clean, and friendly. Perfect location to jump on the metro across the street to get anywhere you want to go in DC. It was truly a pleasure.

Was this review helpful? Yes 1
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review
16 May 2013

Thank you for writing this review and giving us another chance. I appreciate you allowing us the opportunity to make things better and I am pleased that we did not disappoint and that you enjoyed your stay. Please come back and see us soon. Best Regards…Mary Anne Russell More

Mount Laurel, New Jersey
Top Contributor
75 reviews 75 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 13 May 2013

After reading the reviews of this hotel I was optimistic and overall I'm satisfied with our stay at the Embassy Suites Alexandria...but there were some issues; Arrival: We arrived just after 8pm Friday evening and there was no one in the check-in line. We were greeted and were checked in with in minutes. The front desk staff was nice and... More

Was this review helpful? Yes 2
See 3 more reviews by John J for Alexandria
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review
21 May 2013

Thank you for reviewing our hotel and allowing us the opportunity to check room 311, for the issues you encountered. I will have our engineering department attend to these. I hope that for your next visit to the DC area, you will be back to see us. Best Regards…MaryAnne Russell General Manager More

Top Contributor
54 reviews 54 reviews
37 hotel reviews
Reviews in 39 cities Reviews in 39 cities
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed 13 May 2013

Spent 5 Nights at this hotel in April 2013 while visiting Washington DC Area. Easy access to MetroRail for trips into DC. Room was clean and comfortable. Maid service was excellent for the stay. Breakfast and Managers Reception were as expected for Embassy Suites. Parking garage is easy to access. I would avoid this hotel if you drive a large... More

Was this review helpful? Yes 1
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review
16 May 2013

Thank you for taking the time to review our hotel and your nice comment about our housekeeping staff. I will forward this review to the Executive Housekeeper. As you stated, parking can be tricky. We do however, have larger spaces available on a first come basis and guests are encouraged to inquire at check in. We look forward to your... More

Philadelphia, PA
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 10 May 2013

I really enjoyed our stay at the Embassy Suites Alexandria. The suite was spacious and comfortable. The hotel is directly across the street from the King Street Metro which was awesome. Also convenient to local highways. You can also pick up the free trolley that will take you through Old Town. Breakfast selection in the Atrium was good and the... More

Was this review helpful? Yes 1
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review
16 May 2013

Thank you for your review. I am please that your stay was pleasant and that you enjoyed the hotel services. I am concerned however, that your experience with our restaurant was not all it could have been and that you were disappointed. I will provide this information to our Food and Beverage Director for review. Although parking is available on... More

Atlanta, GA
Top Contributor
96 reviews 96 reviews
38 hotel reviews
Reviews in 47 cities Reviews in 47 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 9 May 2013

I stayed at this Embassy Suites in late April 2013 for the Nike Women's Half Marathon. The hotel is located right across the street from both the King Street Metro Station (blue and yellow line) and the Amtrak Station. On the Metro line, it's just a seven or eight minute ride (2 stops) to Reagan National Airport. Additionally, you can... More

Was this review helpful? Yes
See 5 more reviews by QTPyePop for Alexandria
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review
16 May 2013

Thank you for taking the time to write this review. Congratulations on your marathon. I am pleased that our hotel was able to be a place of relaxation and replenishment and hope that you will stay with us for your next marathon as well. Best Regards…MaryAnne Russell General Manager More

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Additional Information about Embassy Suites Alexandria-Old Town

Also Known As:
Embassy Suites Alexandria-Old Town Hotel
Embassy Suites Alexandria-Old Town Hotel Alexandria
Embassy Suites Alexandria Old Town
Embassy Suites Alexandria
Alexandria Embassy Suites
Address: 1900 Diagonal Road, Alexandria, VA 22314
Phone Number:
Region: United States > Virginia > Alexandria > Old Town
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotels in Alexandria
#21 Business Hotels in Alexandria
Price Range: $$
Hotel Class:3.5 star (3.5*)
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