Sheraton Pentagon City Hotel

Also Known As:: Sheraton Arlington; Arlington Sheraton

Address: 900 S Orme St, Arlington, VA 22204 (Formerly Sheraton National Hotel)

Region: United States > Virginia > Arlington

Amenities:

Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#7 Onsen Hotels in Arlington

#24 Family Hotels in Arlington

Price Range: $

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Enjoy familiar comforts and a warm welcome at the Sheraton National Hotel. With the Reagan National Airport, Metro Rail Station, downtown Washington D.C., and the Pentagon all just minutes away. ... more less

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449 reviews from our community

See which rooms travellers prefer - 94 traveller tips

SoMuchToSeeAndDo

Denver, Colorado

Senior Contributor

37 reviews

10 hotel reviews

Reviews in 14 cities

11 helpful votes

“Nice facilities and service, but poor location”

Reviewed 24 May 2013 NEW

I stayed here one night on a business trip. The staff were friendly, helpful, and efficient. Room and facilities are on par with a standard Sheraton hotel. Unless you are going to the Pentagon, the location isn't convenient, though the hotel does offer a shuttle bus that runs every half hour to take you to the nearby Metro stop. Henderson... More

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LaoBlue

Asia

Top Contributor

129 reviews

67 hotel reviews

Reviews in 63 cities

120 helpful votes

“Good Rooms, Great Service!”

Reviewed 21 May 2013 NEW

Hotel is located very near the back area of the Arlington cemetery and next to a military base. The hotel has a shuttle to/from the DCA airport and the nearest Metro stop, called Pentagon City, which is only 6 mins away from the hotel. It's a bit difficult to get to the hotel by car, so plan ahead. Parking is available... More

Dear LaoBlue, thank you for taking the time to share your recent experience with us at the Sheraton Pentagon City hotel. I was pleased to read that you enjoyed the hotel, especially the service and the Associates. I apologize for the few shortcomings that you experienced as I was a bit disappointed that your stay was not perfect. I have... More

WhereBenhasbeen

Appomattox, VA

70 reviews

Reviews in 50 cities

48 helpful votes

“Presumptious hotel, Up-charges prevalent”

Getting a reservation months in advance left us on a waiting list for one night of four we planned to stay for our class reunion. The special rate was in question for all but the reunion weekend despite advertisements that the rate included three days before and three days after the event. Our trip required us to make back-up reservations... More

See 2 more reviews by WhereBenhasbeen for Arlington

Dear WhereBenhasbeen, thank you for taking the time to share your experience with us during your recent stay at the Sheraton Pentagon City hotel. I apologize that you had some trouble booking your reservation as we hold as many rooms as contracted by the group. Once those rooms are reserved at that special price, than there are other rate structures... More

Richard P

COBB ISLAND

2 reviews

Reviews in 2 cities

2 helpful votes

“Better options than this overpriced aging hotel”

Reviewed 20 May 2013 NEW

This is an old aging hotel run without one bit of pride or style. It services military contractors, airline crews, and small conferences looking for cheap space. Poor location -- unwalkable to food or metro. Lacks all the typical Sheraton quality -- I think it is owned/run as a franchise. Lots of other good choices in the area.

Was this review helpful? Yes 1

Dear RichardP, thank you for taking the time to share your thoughts with us about your recent stay. I certainly am disappointed that you felt that the hotel was below your standards so I apologize tro you. I was a bit surprised as we just finished a renovation of our lobby, restaurant/bar, meeting space, pool and fitness center. Our guest... More

Michael S

Farmers Branch, Texas

Senior Reviewer

9 reviews

3 hotel reviews

Reviews in 5 cities

9 helpful votes

“The good, the bad and the toe nail”

Reviewed 17 May 2013

Checked in late at night with a group of 36 fourteen year olds for a tour of the DC area. Check in was handled smoothly. The lobby was nice, and I asked for a separate room apart from the rest of the group. My request was handled cheerfully. The room appeared nice. It was only after taking off my shoes... More

Dear Michael S, thank you for taking the time to share your experience with us about your recent stay. I can not begin to apologize to you, not only for the unacceptable findings in your room, but the lack of response for our management team. It is simply unacceptable on several different levels. I will have to disagree with you... More

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DavidBarnwell

Greensboro, North Carolina

1 review

“Staff great hotel rooms nice”

Reviewed 15 May 2013

I liked the hotel but the nicest part was the staff. In particular, Asmamaw Haile. He made sure that we were taken care of. Because of him, I will recommend this hotel. By the way, I am with a group of blind individuals and we could not have asked for better service from him!!!

Dear DavidBarnwell, thank you so much for taking the time to comment about your recent stay and the excellent service provide by Asmamau. I will make sure that he received the proper recognition for his efforts. I was a pleasure to serve your entire group as I think we enjoyed having you here as much as you enjoyed being here.... More

Susan S

Raleigh, North Carolina

“My handicapped experience w/this hotel”

Reviewed 14 May 2013

The best thing about this hotel was a member of customer service Mr. Asmamaw Haile. I have very limited mobility and am in a wheelchair. He graciously with no obsequiousness looked after me from the moment we arrived and my husband went to check in and park the car until my husband came back to take me to our room.... More

Dear Susan S, thank you so much for taking the time to share your recent experience with us. I am so sorry that you did not receive one of our accessible rooms with a roll in shower. We do have accessible rooms with both roll in showers and accessible rooms with bath tubs. I have already had our Front Office... More

Richard B

Arlington, Virginia

“Arlington National Cemetery Visit”

The location was perfect for avoiding traffic to get back and forth from the cemetery. My family had rooms with view. We watched a rain storm come down the Potomac River and then 2 rainbows crossed over the Air Force Memorial from AN Cemetery to Crystal City. The shuttle was excellent for going to Pentagon City Row to eat and... More

Dear Richard B, thank you for taking the time to share you great experience with us. I am sorry to hear that the reason that you were here was probably a difficult time for you. I hope you and your family have come to peace asI believe that the rainbow were a sign of that. I was so pleased to... More

hopesherri

Marlton, New Jersey

“A great hotel experience”

Reviewed 6 May 2013

This hotel was wonderful. We tried it because of a Living Social Deal and would return there if we have the chance. Good location, the room was spacious and clean and there were lots of amenities, such as indoor pool, fitness center, a delicious brunch, and a gift shop. Our Bellman, Asmanaw Haile, couldn't have been more helpful and friendly.... More

Dear hopesherri, thank you for sharing such kind words about Asmamau and Lamar and your recent stay at the Sheraton Pentagon City hotel. I was pleased to read that you enjoyed all that the hotel has to offer and I will personally make sure that Asmamau and Lamar receive the appropriate recognition for there superior service. Thanks again and I... More

voyageurm

Havertown, Pennsylvania

26 reviews

6 hotel reviews

Reviews in 15 cities

12 helpful votes

“If it can go wrong it will - like the mistaken $970 charge after two days”

Reviewed 2 May 2013

Let's start with the most serious issue: a $970 pending transaction on my bank account from the hotel after two days in town for a training that should have been billed to my employer. The charges were not even related to my room and how they ended up on my account I'll never know. I caught the charges in time,... More

See 2 more reviews by voyageurm for Arlington

Dear voyageurm, thank you for taking the time to share you experience with us about your recent stay at the Sheraton Pentagon City hotel. You did stay on a very busy weekend where we did have a lot going on but I was still disappointed that your stay did not meet your standards or our expectation of your satisfaction. I... More

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