Hotel Mercure Belo Horizonte Lourdes

Stu_StAlbans_UK

St Albans

Reviewer

5 reviews

4 hotel reviews

Reviews in 5 cities

1 helpful vote

“Nice hotel but chaotic checkout”

Reviewed 17 June 2013 NEW

Good points: breakfast, room (had separate lounge and kitchen areas), location (near enough to walk to bars/restaurants). Bad points: bathroom (decor a bit tired but clean enough), checkout (being a business hotel everyone was checking out at 8am on Friday and reception couldn't cope with the volume of people).

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Dear Guest, We would like to thank you for all comments about your experience during the stay at Mercure BH Lourdes. Be shure that we will share them with all staff. We are available for any need and expect to have you back with us! Best regards. Raquel Rodrigues Assistant Manager Mercure Belo Horizonte Lourdes More

SickofRain

Seattle, Washington

Top Contributor

69 reviews

11 hotel reviews

Reviews in 18 cities

33 helpful votes

“Great location, good rooms and hotel services”

Reviewed 19 May 2013

Location is great, close to downtown, shopping centers, soccer stadiums, etc. Room is decent, not awesome but enjoyable. Restaurant in the hotel is very good, reasonable prices. Gym is decent too. Pool is very small and cold, sauna is decent too. Wifi worked decently too. If you are in town on Sunday, highly recommend getting a cab and visiting the... More

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Dear Guest, We would like to thank you for all comments about your experience during the stay at Mercure BH Lourdes. Be shure that we will share them with all staff. We are available for any need and expect to have you back with us! Best regards. Raquel Rodrigues Assistant Manager Hotel Mercure Belo Horizonte Lourdes More

andrea f

Turin, Italy

Top Contributor

147 reviews

19 hotel reviews

Reviews in 51 cities

33 helpful votes

“a decent hotel”

Reviewed 25 April 2013

A decent hotel this Mercure in Lourdes.Very well positioned( you can go by walking to Savassi) on the Avenida do Contorno.In spite of the location it is very quiet and comfortable.Good breakfast, good service, rooms not exceptional but tidy and well kept. Has a good relationship between price and quality. Decent also the restaurant that offers a good brazilian meal... More

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See 10 more reviews by andrea f for Belo Horizonte

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

ChiGirl78

Dubai, United Arab Emirates

Top Contributor

124 reviews

52 hotel reviews

Reviews in 44 cities

60 helpful votes

“Sad but Well-Located”

Reviewed 25 March 2013 via mobile

We stayed her for an exhibition we did in the hotel. Staff at front desk were friendly but slow. My room was on 15th floor, and it was so dingy and dirty. The bathroom smelled of mold, and the shower was absolutely terrible; think garden hose. Wifi was unreliable in room, had to stand in hallway to use Skype. The... More

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Dear Sir. Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will share our coments with our restaurant manager to take the apropriates measures. At Mercure, we strive to provide a... More

flying_scotsman888

Sydney, Australia

Senior Reviewer

8 reviews

Reviews in 5 cities

2 helpful votes

“Some tips for the management”

Reviewed 23 March 2013

If I were the manager of the Mercure BH, I would: 1. Replace the obviously defective coffee machine in the breakfast restaurant. 2. Ensure that there weren't 30 people waiting to check out on a Friday morning at the same time by introducing an automatic check out or similar system. 3. Check the wifi service that is provided - intermittent... More

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See 3 more reviews by flying_scotsman888 for Belo Horizonte

Dear flying_scotsman888, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Lourdes. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Sean_World

Sao Paulo

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

4 helpful votes

“Clean, Well Positioned, Good Value”

Reviewed 14 February 2013

No complaints about this hotel. Very friendly staff. Clean rooms. Comfortable beds. The breakfast and internet could be a little better, but no real issues here. If you need a place in BH, sleep here.

Review collected in partnership with Accorhotels.com

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Dear Guest, We would like to thank you for all comments about your experience during the stay at Mercure BH Lourdes. Be shure that we will share them with all staff. We are available for any need and expect to have you back with us! Best regards. Raquel Rodrigues Assistente de Gerência Hotel Mercure Belo Horizonte Lourdes More

SUKJW

Halesowen, United Kingdom

Senior Contributor

22 reviews

7 hotel reviews

Reviews in 10 cities

10 helpful votes

“5 Night business trip stay, very nice”

Reviewed 9 February 2013

Stayed 5 nights and have no complaints at all, in fact would recommend this hotel for business and holiday stay. Good points: Pleasant and efficient reception staff, bar / restaurant staff, most with well spoken English. Room was spacious, well decorated and very clean Excellent buffet style restaurant with many well prepared selections. Free WiFi. The only minor critism was... More

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Dear Guest, We would like to thank you for all comments about your experience during the stay at Mercure BH Lourdes. Be shure that we will share them with all staff. We are available for any need and expect to have you back with us! Best regards. Raquel Rodrigues Assistant Manager Hotel Mercure Belo Horizonte Lourdes More

luispms

Contributor

13 reviews

3 hotel reviews

Reviews in 3 cities

1 helpful vote

“Mediocre experience!”

Reviewed 6 February 2013 via mobile

Mercure is terrible on every aspect. I'm having problems, sistematically, week over week, with room facilities that doesn't work (shower, air exausting, telephone) and also the elevators (always full, today after wait 20 minutes I took the stairs and walked down 12 floors. Laundry is not capable of clean one single mark on one of my pants. This hotel need... More

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See 6 more reviews by luispms for Belo Horizonte

Dear Mr. Luis; Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More

Avguerreiro

Senior Contributor

24 reviews

4 hotel reviews

Reviews in 6 cities

6 helpful votes

“Nice and practical”

Reviewed 17 January 2013 via mobile

Rooms are comfortable, besides the noisy air conditioning, and very clean. Staff is extremely friendly, and the breakfast is very diversified. WiFi this time worked well, unlike the last time, when it was horrible. Location is very practical, close to most offices and walking distance from some good restaurants.

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Dear Guest, We would like to thank you for all comments about your experience during the stay at Mercure BH Lourdes. Be shure that we will share them with all staff. We are available for any need and expect to have you back with us. Best regards. Raquel Rodrigues Assistant Manager Mercure Belo Horizonte Lourdes More

Eng_Pepi

Porto, Portugal

Senior Contributor

35 reviews

35 hotel reviews

Reviews in 28 cities

28 helpful votes

“Needs some works, but good choice in BH”

Reviewed 16 January 2013

Hotel is well located (within BH chaos), and has nice "air"... Lobby is confortable, service is very nice and friendly. Rooms are small (at least mine was) and bathroom needs some improvements, but still very confortable and, specially, very funtional. Breakfast is good, with nice offer of bread, eggs, omoletts, juices, etc. Fruit is fantastic. Overal appreciation is good, and... More

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Dear, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

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