Having stayed at the hotel on previous occasions, I decided for convenience sake to book again... However the hotel has definitively dropped in standards. I have always sworn by the Accor hotel chain however..... no-one spoke English (bar two), choice of meals was disappointing and the worn-out furniture and fittings were a major disappointment. On the good side, friendly staff... More

it is a comfortable mercure hotel in guarulhos. together with my wife, we spend there one night, due we had a very early departure fron sao paulo airport and the hotel is just 10 minutes by car away from it. friendly staff. also staff at shuttle bus was friendly. nice and cosy room.room was calm. few shops and restaurants are... More

there was a kitchenette in the room, but no tea bags or coffee.. room was appropriate for one night. could be cleaner. No cup of coffee at 5am before the drive to the airport. information on departure times would be great to have.

My travel agent booked this one without my input. Stayed one night b4 flight back to USA. Staff was excellent! No issues with check in or out. Everything worked! They permitted me free late checkout to 14:00 and offered a half-price rate if i wanted the room until 18:00. Very reasonable policy. Room was a suite style, so no space... More

I arrived at GRU airport at 2am so not surprisingly there was no hotel shuttle buses. I took a taxi which cost about US$25. This was fair as it was around 10km but it is worth being aware that even during the day the hotel shuttle only runs hourly so a taxi may be required. The hotel check-in was smooth... More

Convenient, but nothing so wonderful. Arrived late night, and free hotel shuttle was not anylonger operating. On departure, took it, and is not for free, but still convenient. Check out took long time, service was a bit confusing. Almost missed the shuttle. Rooms are big and ok, breakfast, not included, was also ok.

after a long flight from heathrow to Sao Paulo,it was about 6 am when we landed. by the time we got through customs and collected luggage we made our way to the hotel shuttle bus area. The bus serves both the ibis and mercure airport hotels and arrives on the hour. it is a free service to the hotel but... More

This hotel is somewhat close to the airport. We chose it because it had a shuttle to and from the airport which was very convenient for us. There was a small extra charge for taking it, but much less than taking a taxi. It arrives at the airport on the hour and leaves the hotel on the half hour. The... More