The hotel's facilities and location are excellent, but what really made my stay was the staff. From Alexandre the concierge's can-do spirit, to the warmth of the front-desk staff and the doorman's encouragement when I tried to speak Portuguese, I felt like I was staying with friends. My preferences (Tabasco with my eggs, for example) were remembered and requests for...
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The location is fantastic! Avenida Paulista with all its attractions are around the corner. The hotel is understated luxury. Staff at the check-in very professional.
The room was not overly large, rather on the small side. The bathroom adequate with a window into the sleeping area. A nice touch are the chocolates on a pretty tray.
The best thing of...
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Thank you very much for the very nice comment about our Hotel. The staff will be delighted to hear that you have enjoyed your stay. In relation to our rooms we are about to finish renovating some of them and hope when you come back we can accommodate you in the new ones. With kind regards, Jorge Castelo – General...
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Hotel is nice in good loaction and staff was very helping and lovely. I asked for differents things and the take care in my questions, and if they haven't right informations, they can check and spent time for to help you in wath you need and they revert soon they know. Thanks for all!!
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We are very pleased with your review regarding our staff’s help and efficiency. It makes us extremely happy when the job is done and there is satisfaction on the clients side. Hope to have you again soon with us. Kind regards, Jorge Castelo – General Manager.
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I stayed at this hotel while I was there for work for six days and the staff was truly top notch! All the little touches really made a difference - for example, they provide a complimentary pair of havaianas for each guest. The ones in the room when I arrived were a US size 9 - too big for me!...
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We stayed at L´Hotel Porto Bay last december. It is a great hotel! The rooms are very nice and comfortable, the staff is GREAT, very friendly and helpful. The hotel is also very well located, right next to the Avenida Paulista, very close to a metro station and in a very nice residential area where it is perfect to walk....
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Thank you very much for recommending our hotel. We are delighted that we made your stay so pleasant. We hope you can come back soon. With kind regards, Jorge Castelo – Operations Manager.
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Data da hospedagem: 07 de janeiro de 2012.
Localização: excelente localização, a menos de 50 metros da Avenida Paulista, próximo ao metro. Em minha opinião, trata-se da melhor localização que um hotel pode ter em SP.
Lobby: extremamente luxuoso, estilo clássico, contendo um tapete Belga, do século XVI, retratando a vida de Marco António e Cleópatra, bem como diversos móveis...
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Muito obrigado pela sua hospedagem no L’Hotel Porto Bay. Ficamos honrados com seu maravilhoso comentário, e esperamos recebê-lo novamente para...
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So, this was one of the BEST hotels ever. I have stayed in hotels in over 50 countries and I asked myself what was so special here... The staff. They are quietly professional, immaculate in their appearance and discreet in their quiet actions. To a person, they are a vibrant team ... No exceptions.
Now, the hotel has many strengths...
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I have no words to say how glad we are with your review. You described lots of details that do matter, and it is a huge pleasure when we have a guest so satisfied with the experience of staying at L’Hotel Porto Bay. We hope you can come back soon. With kind regards, Jorge Castelo – Operations Manager.
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Been again at L'Hotel Porto Bay over New Year's week 4 months after my first stay. I highly recommend it for the location, the service and the facilities. Special mention to the lovely fresh and varied breakfast and the kindness of all the staff.
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Reviewed 30 August 2011
We are pleased with your second nice review regarding L’Hotel Porto Bay. It has been a pleasure to lodge you and we hope to welcome you back many times in 2012. If you have any suggestion or need, do not hesitate to contact me at jorgecastelo@portobay.com.br. Kind regards, Jorge Castelo – Operations Manager.
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Ok, I'll state it upfront. We are fussy travelers. So take this review from whence it comes.
Sao Paulo is not a fabulous city for tourists, but we stated an ended a cruise from their Santos port, so decided to spend a few days in the city
I booked the hotel on recommnedation from Tripadvisor. And I am delighted I...
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We are so glad to start 2012 with you kind review regarding your stay with us. We are proud that you enjoyed our concierge service led by Alexandre and that you liked our suite, location, room service and breakfast. All our team looks forward to welcome you back in a near future. Kind regards, Jorge Castelo – Operations Manager.
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Very good location just off Paulista. Very nice check-in process, free WiFi and nice breakfast buffet. Champagne was offered at check-in but at 10am that was too early for me.
Very likely that this will be the place I book for future trips to São Paulo.
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We are glad with your preference to stay with us on future trips to São Paulo, we feel that we offered a consistent service. If you have any need for your next stay, do not hesitate to contact me at jorgecastelo@portobay.com.br. Best regards, Jorge Castelo – Operations Manager.
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